Open to opportunities

Kareemah Gary

@kareemahgary

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Assistant manager with 5+ years leading teams in customer service and retail.

United States

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What I'm looking for

I seek a frontline management role where I can coach teams, improve operations, handle cash and inventory, and enhance customer satisfaction in a collaborative, service-focused environment.

I am an assistant manager with over five years of leadership experience across fast food, retail and remote customer service environments, focused on coaching teams, improving operational efficiency, and resolving customer concerns. I consistently handle inventory, cash management, end-of-day reporting, and staff training while maintaining high standards of safety and service.

Throughout my roles I have improved team performance through hands-on coaching, de-escalated difficult customer interactions, and supported strategic operations with monthly sales review and accurate cash handling. I am committed to fostering a supportive workplace culture and driving continuous improvements in service quality and operational processes.

Experience

Work history, roles, and key accomplishments

Overnight Supervisor

Sheetz

Jun 2023 - Feb 2024 (8 months)

Supervised overnight staff, trained new hires, managed vendor check-in and inventory accuracy, and completed end-of-day closings and register reports. Handled customer complaints and maintained kitchen food safety and waste controls.

Staff Training Inventory Control Food Safety Customer Service

Customer Service Agent

Sykes

Mar 2021 - Nov 2022 (1 year 8 months)

Handled inbound calls, chats, and emails to resolve account issues and complaints, de-escalated situations professionally, and maintained up-to-date knowledge of promotions and account systems. Navigated multiple systems to assist clients effectively.

Customer Support CRM Systems Time Management

Assistant Manager

Refuel

Nov 2016 - Feb 2021 (4 years 3 months)

Managed daily store operations, supervised cash handling and deposits, and coached new hires to improve performance and service quality. Monitored sales reports to support operational planning and maintained inventory, stocking, and food-preparation standards.

Team Leadership Cash Handling Inventory Management Staff Training Food Service Customer Service performance reporting

Team Lead

Burger King

Jul 2014 - Apr 2016 (1 year 9 months)

Coached team on food safety, customer service, and upselling techniques, managed inventory and store orders, and resolved customer issues to satisfaction. Supported front-line service by preparing food and maintaining store cleanliness.

Food Safety Inventory Control Customer Service Upselling Order Management

Education

Degrees, certifications, and relevant coursework

Southern School of Energy and Sustainability

High School Diploma, Energy and Sustainability

2011 - 2025

High School Diploma program completed at Southern School of Energy and Sustainability with coursework focused on energy and sustainability-related subjects.