Open to opportunities

Autumn Bolden

@autumnbolden

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Detail-oriented professional with 10+ years in customer service.

United States

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What I'm looking for

I am looking for a fully remote role where I can utilize my customer service skills and contribute to a supportive team environment.

With over a decade of experience in customer service and operations management, I pride myself on being detail-oriented, dependable, and customer-focused. My journey has taken me through various roles, including remote call center agent and billing manager, where I have honed my skills in remote communication and CRM platforms. I am passionate about providing exceptional service and thrive in dynamic, fully remote environments.

At the New York Department of Health, I provided remote assistance to thousands of New Yorkers during the COVID-19 pandemic, achieving high satisfaction ratings and first-call resolution targets. My previous roles have equipped me with strong problem-solving abilities, conflict resolution skills, and a deep understanding of billing and invoicing processes. I am eager to leverage my extensive experience to contribute to a forward-thinking team.

Experience

Work history, roles, and key accomplishments

Current

Remote Call Center Agent

Current

New York Department of Health / Maximus

Jan 2021 - Present (4 years 6 months)

Provided remote assistance to thousands of New Yorkers with COVID-19 related inquiries regarding testing, vaccinations, and general information. Handled a high volume of inbound and outbound calls with professionalism and empathy while maintaining HIPAA compliance. Documented interactions accurately using CRM platforms, achieving high satisfaction ratings and first-call resolution targets.

Remote Assistance HIPAA)CRM Platforms Outbound Calling Customer Satisfaction

Work Study Intern

The Knowledge / SYEP Summer Youth Employment Program

Jun 2021 - Present (4 years 1 month)

Completed a comprehensive program focused on foundational coding (HTML, CSS, Python) and digital graphics design. Created beginner websites and graphic projects, developing technical problem-solving and project management skills. Strengthened remote collaboration abilities through teamwork projects and virtual workshops.

Programming Coding Graphic Design HTML CSS Python

Medical Billing/ Office Assistant Manager

Dr. Dellaqua, General Practitioner/Interest

Feb 2018 - Present (7 years 5 months)

Supervised the hiring, training, scheduling and supervision of two – locations. Provided individualized counseling services, honing documentation, problem-solving, and administrative skills.

Medical Billing Office Management Staff Supervision Scheduling Administrative Support

Educational Recruiter/ Program Assistant/Academic Inbound Customer Service Agent

Apple Teacher Placement Services

Mar 2015 - Present (10 years 4 months)

Worked with College/University Administrators within the South Florida area regarding Teacher recruitment, which includes: Issuance of Agency Literature detailing services, current relationship and fees. Received Inbound Calls from prospective clients -student Teachers seeking placement.

Inbound Client Communication Customer Service

Operations Manager | Billing Manager | Customer Care Representative

Let's Make A Deal Moving & Storage

Dec 2014 - Present (10 years 7 months)

Oversaw daily operations, scheduling, billing, customer communication, and staff supervision. Handled conflict resolution and service recovery efforts, improving client satisfaction. Managed invoicing and financial reporting with a high degree of accuracy and confidentiality.

Operations Management Billing Management Customer Care Conflict Resolution Financial Reporting