Open to opportunities

AUTUMN Andrews

@autumnandrews1

Message

I support healthcare claims, prior authorizations, and accurate customer case documentation.

United States

Message

What I'm looking for

I'm looking for a role where I can apply my experience in healthcare claims, prior authorization, customer support, documentation, and remote administrative coordination while maintaining accuracy, productivity, and quality.

I've supported healthcare claims and prior authorization work at Optum, verifying insurance eligibility and benefits, reviewing coverage requirements, requesting medical records, and maintaining accurate electronic case documentation in a remote environment.

At the State of California, I've coordinated daily operations, maintained records and reports, supported budgets, procurement, and contracting, and provided employee training and guidance. I bring experience in customer support, CRM systems, data entry, email communication, Microsoft Office, and administrative coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Customer Support

Current

State of California

Dec 2016 - Present (9 years 8 months)

Communicated with multiple departments to exchange information, coordinate daily operations, and resolve issues. Maintained accurate records, logs, and required documentation according to department policies and procedures.

Customer Service Documentation Record keeping Timekeeping Inventory Management Training Microsoft Office