yasmine Serrano
@yasmineserr
Dedicated customer service professional with experience in insurance and benefits.
United StatesWhat I'm looking for
As a highly organized and detail-oriented individual, I have honed my skills in customer service, conflict resolution, and time management. With experience in the insurance and benefits industry, I have developed a strong understanding of authorization processes, medical documentation, and HCPCS codes. My proficiency in computer software and ability to work efficiently in fast-paced environments have allowed me to excel in various roles.
In my current role as Authorization Specialist at Access Medical, I have demonstrated my ability to verify and confirm coordination of insurance benefits, review medical documentation, and provide solutions for denials. I have also honed my communication skills, ensuring timely and accurate processing and follow-up with clients.
Throughout my career, I have consistently demonstrated my reliability, punctuality, and commitment to delivering high-quality results. I am eager to leverage my skills and experience to contribute to a dynamic team and drive success.
Experience
Work history, roles, and key accomplishments
Authorization Specialist
Access Medical
Jun 2022 - Present (3 years 1 month)
Verified and confirmed coordination of insurance benefits, reviewed medical documentation and HCPCS code for accuracy, and requested prior authorization, precertification, or predetermination decisions.
Insurance & Benefits Representative
Sleep Data Holding, LLC
Nov 2019 - Feb 2022 (2 years 3 months)
Explained insurance policies, benefits, and authorizations processes to patients, answered questions and resolved issues related to insurance coverage and benefits.
Data Entry Specialist
Express Trading International
Feb 2020 - Apr 2020 (2 months)
Input client information into spreadsheets and company database, sorted source documents and organized to be filled, and identified, corrected, and reported data entry errors.
Clerical Assistant - Document Scanner
Federal Defenders of San Diego Inc.
Apr 2018 - Mar 2019 (11 months)
Created reports and other types of documentation, maintained detailed administrative and procedural processes, and enhanced recordkeeping storage space and usability.
Department Manager & Inventory Associate
Wal-Mart
Sep 2017 - Apr 2018 (7 months)
Provided excellent customer service, described merchandise and explained use, operation, and care of merchandise to customers, and inventoried stock and requisitioned new stock.
Teacher's Aide
South Bay Community Preschool
Jan 2013 - May 2015 (2 years 4 months)
Monitored students in class, hallways and playground, assisted in development screenings, and cleaned and organized classrooms, materials, and supplies.
Education
Degrees, certifications, and relevant coursework
yasmine hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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