Erica Spears

I am a detail-oriented administrative and customer support professional with over 10 years of experience in high-volume call centers, healthcare processing, and insurance claim review. I consistently handle confidential information and complex inquiries while maintaining accuracy and efficiency.

In my current role as an Intercompany Planner / Buyer I collaborate with internal stakeholders and suppliers to process complex orders, resolve pricing and invoice issues, and manage workflow queues in ERP systems such as Oracle. I proactively communicate via email, phone, and chat to ensure timely resolution and maintain documentation for audit compliance.

Previously, as a Healthcare Support Representative / Claims Agent at Blue Cross Blue Shield, I provided prior authorization support, verified insurance, and processed medical claims in accordance with HIPAA standards. I served as a liaison between patients, providers, and internal departments to resolve complex claim issues and maintained detailed records in EMR systems.

I bring strong communication skills, cross-functional collaboration, and a focus on compliance and process improvement. I seek opportunities where I can apply my claims processing and operational experience to improve workflows and deliver reliable customer and stakeholder support.