Austin Pearson
@austinpearson23
Dedicated customer service professional with management skills
What I'm looking for
Austin Pearson is a results-driven professional with over 10 years of customer service, sales, and management experience. Proven track record of delivering exceptional customer satisfaction and driving profitability. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds, with excellent conflict-resolution skills and strong leadership experience.
Austin has a strong background in sales, having worked as a Customer Account Executive and Assistant Store Manager, where he exceeded expected performance levels and promoted company products and services. He is also experienced in administrative roles, having worked as an Administrative Aide and Financial Services Associate, where he demonstrated strong organizational and time management skills.
Austin is a team-builder with strong leadership experience, having trained and developed new staff members and facilitated operations for community programs. He is a reliable employee with exceptional analytical, organizational, and people skills, and is seeking a challenging position with opportunities for growth.
Experience
Work history, roles, and key accomplishments
Membership Coordinator
YMCA
Feb 2022 - Jan 2023 (11 months)
Streamlined membership setup and maintenance, handled over 1,000 accounts using Salesforce applications. Greeted and built rapport with members and the community, ensuring safety and cleanliness of the facility.
Customer Account Executive
Remote
Jun 2020 - Feb 2022 (1 year 8 months)
Promoted and sold company products and services, exceeded expected performance levels in a dynamic and competitive environment.
Administrative Aide
CCSF Chemistry Department
Aug 2018 - Jan 2020 (1 year 5 months)
Assisted Faculty of the Chemistry Department with tasks, including sorting and grading paperwork, producing copies of desired material, and resupplying materials as needed.
Financial Services Associate
Heritage Community Credit Union
May 2017 - May 2018 (1 year)
Resolved discrepancies with accounts, processed daily deposits and withdrawals, and balanced daily cash drawer and Daily Vault Audits.
Assistant Store Manager
GNC
Nov 2015 - May 2017 (1 year 6 months)
Assisted Store Manager in day-to-day operation, balanced registers, and checked and organized inventory to ensure proper supply and order as necessary.
Bank Teller
Wells Fargo
Jan 2014 - Nov 2015 (1 year 10 months)
Provided customer service and satisfaction, processed daily deposits and withdrawals, and balanced daily cash drawer.
Education
Degrees, certifications, and relevant coursework
Austin hasn't added their education
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