Open to opportunities

Austin Monroe

@austinmonroe

Message

Results-driven Operations and Sales Manager with diverse experience.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in operations and sales while fostering a collaborative and innovative company culture.

I am a results-driven Operations and Sales Manager with over 5 years of diverse experience in customer service, debt collection, telecom sales, and textile marketing. My expertise lies in streamlining operations, driving market growth, and leading high-performance teams. I am passionate about optimizing business processes and delivering top-tier client satisfaction.

In my current role as Operations Manager at NYSE Enterprises, I have successfully led daily operations, optimizing workflow to increase efficiency by 20%. My previous experience as a Sales Manager at Fayyaz Woolen Industries allowed me to exceed sales goals while developing strong business relations. I have also managed U.S. telecom campaigns at Global Bridge Communication, where I trained staff on customer service best practices, significantly increasing client retention.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

NYSE Enterprises

Oct 2021 - Present (3 years 8 months)

Led daily operations, optimizing workflow to increase efficiency by 20%. Resolved customer complaints professionally, enhancing satisfaction and analyzed performance metrics and implemented strategies for sales growth.

Operations Management Workflow Optimization Customer Service Performance Analysis Sales Growth

Current

Sales Manager

Current

Fayyaz Woolen Industries

Jan 2014 - Present (11 years 5 months)

Marketed woolen and acrylic yarn in local markets, consistently exceeding sales goals. Oversaw customer outreach and developed strong business relations.

Sales Market Penetration Sales Outreach Business Development

Sales Manager

Global Bridge Communication

Jan 2019 - Jan 2021 (2 years)

Managed U.S. telecom campaigns for major providers like AT&T, Spectrum, and Xfinity. Trained staff on customer service best practices, significantly increasing client retention.

Telecom Campaign Management Staff Training Customer Service Customer Retention

Debt Collector

Cedar Financial

Aug 2019 - Oct 2020 (1 year 2 months)

Applied FDCPA and HIPAA compliance in account recovery processes. Negotiated payment plans and efficiently processed recurring transactions.

Debt Collection HIPAA Account Recovery

Customer Service Representative

Skillset California

Jan 2018 - Jan 2019 (1 year)

Sold high-end IT certification programs from Microsoft, IBM, and VMware. Provided comprehensive product guidance, resulting in increased enrollment.

Customer Service IT Sales Product Guidance Sales

Education

Degrees, certifications, and relevant coursework

University of Management & Technology

Bachelor of Arts, Media and Communications

Completed a Bachelor of Arts in Media and Communications. Gained comprehensive knowledge in media theories, communication strategies, and their practical applications.

Beaconhouse School System

A-Levels, General Studies

Activities and societies: Best Creative Writer Award, Student Council Member, Speech & Debate Champion

Achieved A-Levels at Beaconhouse School System. Participated actively in extracurriculars, earning the Best Creative Writer Award and serving as a Student Council Member and Speech & Debate Champion.