Austin Lewis

Led team meetings that resulted in a 20% improvement in process efficiency and optimized report management, enhancing customer success strategies. Delivered high-quality customer service to 350+ participants and landlords, resolving 95% of inquiries within 24 - 48 hours and boosting satisfaction ratings.

Designed and executed dynamic daily Social Studies lesson plans to enhance student learning and foster critical thinking. Established a positive and orderly classroom environment through effective communication, clear expectations, and strategic use of incentives and redirection techniques.

Proactively scheduled and conducted 20+ client appointments monthly to assess product and service needs, driving an increase in new business opportunities. Cultivated strong client relationships that improved customer retention and boosted customer satisfaction.

Delivered first-level support to Acumatica customers, achieving an on-time response rate and consistently meeting established SLA objectives. Troubleshoot and resolve application-related issues via phone, chat, and web meetings, reducing resolution times by 20% and boosting customer satisfaction scores by 15%.

Conducted comprehensive research and qualification of new business leads—targeting CEOs, Presidents, and other top executives—through strategic online research, cold-calling, and cold-emailing, generating over 150 qualified leads per quarter with a 25% conversion rate. Managed a robust sales pipeline within the CRM system, achieving a high accuracy rate in tracking client contact information and f

Delivered weekly sermons to a congregation of members, boosting attendance through engaging, relevant messages. Coordinated community outreach programs that increased volunteer participation and strengthened local partnerships.

Accurately processed and calculated tenant rents and housing assistance payments for roughly 40 households per month, ensuring 100% compliance with regulatory guidelines. Managed and organized 1,000+ electronic and physical files, ensuring compliance with documentation requirements and reducing follow-up delays by 30%.

Completed a Bachelor of Arts in Sociology. Gained a comprehensive understanding of societal structures, human behavior, and cultural dynamics.