Open to opportunities

Austin Lewis

@austinlewis

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Dedicated case manager with a strong background in client relations.

United States

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

I am a dedicated case manager with extensive experience in client relations and problem-solving. My tenure at the Housing Authority of Dekalb County has allowed me to lead team meetings that improved process efficiency by 20%, while delivering exceptional customer service to over 350 participants and landlords. I pride myself on resolving 95% of inquiries within 24-48 hours, which has significantly boosted satisfaction ratings.

In addition to my case management role, I have a diverse background in education and technical consulting. As a 7th-grade teacher, I designed engaging lesson plans that fostered critical thinking among students. My experience as a technical consultant has equipped me with the skills to assess client needs and provide rapid support, achieving high fulfillment accuracy and reducing response times by 25%. I am passionate about optimizing service delivery and enhancing client experiences.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Housing Authority of Dekalb County

Aug 2024 - Present (1 year 10 months)

Led team meetings that resulted in a 20% improvement in process efficiency and optimized report management, enhancing customer success strategies. Delivered high-quality customer service to 350+ participants and landlords, resolving 95% of inquiries within 24 - 48 hours and boosting satisfaction ratings.

Process Improvement Customer Service Regulatory Compliance Problem Solving Documentation Management Resource Allocation

7th Grade Teacher

Shiloh Middle School

Jul 2023 - Present (2 years 11 months)

Designed and executed dynamic daily Social Studies lesson plans to enhance student learning and foster critical thinking. Established a positive and orderly classroom environment through effective communication, clear expectations, and strategic use of incentives and redirection techniques.

Lesson planning Critical Thinking Classroom Management Communication Instructional Strategies Collaboration

Technical Consultant

DSD Business Systems

Dec 2022 - Present (3 years 6 months)

Proactively scheduled and conducted 20+ client appointments monthly to assess product and service needs, driving an increase in new business opportunities. Cultivated strong client relationships that improved customer retention and boosted customer satisfaction.

Client Relationship Management Technical Support Acumatica Order Processing SLA Management

Jr Consultant

Strategies Group

Apr 2022 - Present (4 years 2 months)

Delivered first-level support to Acumatica customers, achieving an on-time response rate and consistently meeting established SLA objectives. Troubleshoot and resolve application-related issues via phone, chat, and web meetings, reducing resolution times by 20% and boosting customer satisfaction scores by 15%.

Technical Support Acumatica SLA Management Troubleshooting Application Support Resolution Times

Inside Sales Representative

RSM US LLP

Nov 2021 - Present (4 years 7 months)

Conducted comprehensive research and qualification of new business leads—targeting CEOs, Presidents, and other top executives—through strategic online research, cold-calling, and cold-emailing, generating over 150 qualified leads per quarter with a 25% conversion rate. Managed a robust sales pipeline within the CRM system, achieving a high accuracy rate in tracking client contact information and f

Lead Generation Sales Pipeline Management CRM Sales Strategy Account Management Upselling Cross Selling Market Research

Pastor

Alive in Christ City of Refuge

Nov 2020 - Present (5 years 7 months)

Delivered weekly sermons to a congregation of members, boosting attendance through engaging, relevant messages. Coordinated community outreach programs that increased volunteer participation and strengthened local partnerships.

Sermon Delivery Community Outreach Counseling Spiritual Guidance Bible Study Leadership Prayer Meeting Facilitation Public Speaking Program Coordination

Case Manager

Housing Authority of Dekalb County

Jun 2017 - Present (9 years)

Accurately processed and calculated tenant rents and housing assistance payments for roughly 40 households per month, ensuring 100% compliance with regulatory guidelines. Managed and organized 1,000+ electronic and physical files, ensuring compliance with documentation requirements and reducing follow-up delays by 30%.

Tenant Rent Calculation Housing Assistance Payments Regulatory Compliance Documentation Management