Dustin Wagner
@dustinwagner
Client-intake and customer service professional building rapport through calm, high-volume phone communication.
United StatesWhat I'm looking for
I’m a communicative, dependable professional with strong experience in customer service, phone-based communication, real estate outreach, and client intake environments. I’m skilled in high-volume conversations where active listening, empathy, and accurate information gathering make the difference.
At T-Mobile as a Mobile Expert, I managed high-volume customer interactions in a fast-paced retail environment, identifying needs through structured questioning and active listening. I explained products and services clearly, resolved concerns, and de-escalated situations when needed—while maintaining accurate customer information and transaction details.
As a Real Estate Intake / Consultant with Simple Home Buyers, I conducted outbound and inbound calls with homeowners regarding property interest. I built rapport quickly in sensitive, high-emotion conversations, collected detailed client information to assess needs and readiness, and maintained organized follow-ups and communication tracking systems.
I also bring leadership and teaching experience from SIC Ministries as an Evangelism & Teaching Team Lead and from Grace Church as a Children’s Ministry Teacher (4th–5th Grade). I’m currently attending college and pursuing a degree in Software Development, and I’m looking for a professional, client-facing role where I can keep strengthening communication and operational skills.
Experience
Work history, roles, and key accomplishments
Real Estate Intake / Consultant
Simple Home Buyers
Jan 2023 - Oct 2023 (9 months)
Conducted outbound and inbound calls with homeowners to discuss property interest, collect detailed client information, and assess readiness. Built rapport in sensitive conversations and maintained organized follow-ups and communication tracking systems.
Managed high-volume customer interactions in a fast-paced retail environment, explaining products and services clearly while assessing customer needs. Resolved concerns with empathy and professionalism and maintained accurate customer information and transaction details.
Managed high-volume customer interactions in a fast-paced retail environment, using active listening and structured questions to identify needs. Resolved customer concerns, de-escalated sensitive situations, and maintained accurate customer and transaction information.
Evangelism & Teaching Team Lead
SIC Ministries
Led group teaching sessions for youth and young adults (20–100 attendees), delivering structured messages in clear and engaging formats. Organized outreach efforts and developed leadership, public speaking, and interpersonal communication skills.
Children’s Ministry Teacher
Grace Church
Taught structured lessons to 4th–5th grade students, simplifying complex ideas into clear, age-appropriate content. Maintained engagement and a positive group environment through effective communication and classroom management.
Education
Degrees, certifications, and relevant coursework
Unspecified college
Computer Science (In Progress), Computer Science
Currently attending college and pursuing a degree in Computer Science (in progress).
Harbor High School
High School Diploma, High School
Earned a High School Diploma from Harbor High School in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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