Manova Lowman

Provide comprehensive case management to individuals experiencing homelessness, develop individualized housing plans, coordinate support services, and collaborate with community partners to maintain housing stability under a Housing First approach.

Conducted virtual benefits enrollments for clients across multiple US states, entered and verified enrollment data, completed authorizations and surveys, and recommended process improvements to increase revenue and reduce costs.

Handled inbound communications for USAA bank members, researched and resolved banking issues, and delivered high-level phone-based customer service to improve member satisfaction.

Evaluated credibility of social media content and assessed claims to support content moderation and quality improvement for machine learning datasets.

Conducted follow-up outreach to non-responsive households via phone and in-person visits to promote census participation and ensure accurate population data collection.

Supported residents in following treatment plans by coordinating medical appointments, transportation, crisis intervention, and providing emotional support to maintain program adherence.

Developed customized life-skills strategies, supported clients with appointments and personal care, maintained confidential client files, and evaluated training effectiveness to improve outcomes.

Directed daily operations of an after-school program, supervised staff, represented the program at meetings, managed program records, and prepared quarterly reports and newsletters.

Supported classroom instruction through tutoring, grading, small-group assistance, and behavior modeling to reinforce social skills and student learning objectives.

Managed intakes, led orientation classes, processed transcripts and student records, trained teachers, and optimized school operations inside a county jail facility in coordination with deputies and the Sheriff's Department.

Performed maintenance and operations for oil spill response equipment, captained a 2-ton skiff, handled deployment/retrieval and safety procedures, and updated protocols to reduce accidents.

Provided emergency support, conducted welfare checks, coordinated resident services, facilitated bereavement groups, and managed floor meetings to improve resident-staff relations and well-being.

Delivered lesson plans across K-12 classrooms, maintained routines and schedules, and provided seamless instruction during teacher absences, earning frequent reassignments based on performance.

Completed a Bachelor of Arts in International Relations with coursework focused on global politics and cross-cultural analysis.

Completed a Master of Arts in International Relations with advanced study in international policy and research methods.