I am looking for a job that offers a dynamic and collaborative work environment, where I can utilize my skills in customer success management and call center operations to drive exceptional customer experiences. I am seeking a company that values innovation, continuous improvement, and employee development. I am excited about opportunities to lead and develop teams, and optimize processes.
RHOpen to opportunities
Richard Dornisch h
@richarddornisch
Accomplished leader in customer success and call center management.
United StatesWhat I'm looking for
I am an accomplished leader with a rich background in spearheading customer success initiatives, driving increased customer satisfaction, and fostering long-term loyalty. Throughout my career, I have developed and mentored diverse teams to exceed performance metrics while maintaining a focus on quality and compliance. I am skilled in managing high-volume call center environments, ensuring operational efficiency, and implementing strategic improvements to enhance service delivery. I am adept at leveraging data analytics to inform decision-making and optimize customer engagement strategies. I am committed to leveraging communication skills and technological solutions to maximize customer engagement and support business objectives.
As a Customer Success Manager at Traveling Coaches, I led client engagements by offering prescriptive guidance and robust communication to maximize Learning Management System (LMS) investment value. I directed strategic initiatives to enhance product utilization and customer satisfaction, fostering strong relationships with key clients through the conveyance of best practices, product updates, and technical insights. I collaborated across teams to ensure a seamless customer experience and drive continuous improvement in service delivery.
Prior to that, as an LMS Support Specialist at EDSI, I provided expert support and problem resolution for optimal system performance and user satisfaction. I conducted in-depth data analysis to generate insightful reports, contributing to enhanced system efficiency and user experience. I actively participated in strategic planning and process optimization discussions to drive forward initiatives aimed at reducing operational inefficiencies.
Experience
Work history, roles, and key accomplishments
TCClient Success Manager
TRAVELING COACHES
Sep 2022 - Feb 2024 (1 year 5 months)
Led client engagements by offering prescriptive guidance and robust communication to maximize Learning Management System (LMS) investment value. Directed strategic initiatives to enhance product utilization and customer satisfaction. Fostered strong relationships with key clients through conveyance of best practices, product updates, and technical insights. Collaborated across teams to ensure seam
EDLMS Support Specialist
EDSI
May 2020 - Sep 2022 (2 years 4 months)
Provided expert LMS support and problem resolution for optimal system performance and user satisfaction. Conducted in-depth data analysis to generate insightful reports, contributing to enhanced system efficiency and user experience. Participated in strategic planning and process optimization discussions to drive forward initiatives aimed at reducing operational inefficiencies.
N/
Care Giver
N/A
Jan 2018 - Jan 2020 (2 years)
Provided compassionate care and support to family member during medical illness and their final days.
SC
Director of Family Ministries
ST. MARK'S LUTHERAN CHURCH
Sep 2018 - Aug 2019 (11 months)
Directed Nursery School and Childcare programs to ensure operational and service excellence. Implemented strategic leadership restructuring and policy enhancements to drive program success. Administered budgetary constraints through strategic planning and accurate forecasting. Negotiated nonprofit contracts, achieving significant cost savings. Headed all aspects related to safety and educational d
DCTechnology Manager
DAVITA KIDNEY CARE
Jan 2014 - May 2018 (4 years 4 months)
Steered implementation of innovative technological solutions to improve operational efficiency. Managed and developed teams, fostering skill enhancement and workflow optimization. Negotiated vendor contracts to secure substantial cost savings. Spearheaded adoption of online fax system that improved process efficiency.
DCReporting Manager
DAVITA KIDNEY CARE
Jan 2012 - Jan 2014 (1 year 11 months)
Managed reporting functions, creating metrics to enhance team accountability and productivity. Directed system and project management efforts, delegating tasks to optimize team performance and ensure timely project completion.
Education
Degrees, certifications, and relevant coursework
Richard hasn't added their education
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Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
75k-140k USD
Social media
Skills
Management ReportingMetricsProject ManagementSystems ManagementCustomer Success ManagementTeam LeadershipProcess OptimizationCustomer Relationship Management (CRM)Performance MetricsStrategic PlanningIntegration TechnologiesRegulatory ComplianceOperational ExcellenceConflict ResolutionAvayaJiraSalesforceTrelloZendeskTeamsData AnalyticsLMSProblem AnalysisData AnalysisUser ExperienceSystems PerformanceLeadershipProgram ManagementBudgetingNegotiationEducational DevelopmentImplementationTeam ManagementWorkflow Optimization
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