Open to opportunities

Austin Kioko

@austinkioko

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Customer service specialist dedicated to enhancing client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a Customer Service & Communications Specialist, I have honed my skills in delivering exceptional customer support across various platforms. My experience at Aventus LLC has equipped me with the ability to handle customer inquiries efficiently, resulting in a 20% increase in operational efficiency. I pride myself on my ability to promote upsell opportunities while ensuring customer satisfaction through effective communication.

Previously, at Zuku in Nairobi, I developed strong relationships with clients by resolving issues through technical troubleshooting and proactive communication. My efforts led to a 25% reduction in recurring complaints, showcasing my commitment to continuous improvement and customer retention. I am passionate about leveraging my skills in a remote-ready environment to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Aventus LLC

Aug 2021 - Present (3 years 10 months)

Delivered customer support to internal and external clients, focusing on satisfaction and resolution. Handled appointment setting, order queries, and merchandise pick-up coordination. Increased efficiency by 20% by responding to inquiries via phone and email with minimal wait times.

Customer Support Appointment Setting Order Management Upselling Customer Satisfaction Communication Skills Problem Solving CRM Systems

Customer Service Representative

Zuku

Jan 2018 - Jun 2021 (3 years 5 months)

Resolved customer issues through technical troubleshooting and proactive communication. Reduced recurring complaints by 25% by evaluating account histories and implementing feedback for process improvements. Cultivated strong relationships to encourage repeat business.

Technical Troubleshooting Customer Relationship Management Process Improvement Customer Retention Feedback Problem Solving Data Analysis

Education

Degrees, certifications, and relevant coursework

Daystar University

Bachelor of Arts, Communication

2017 - 2020

Studied Communication with a focus on Electronic Media, gaining skills in media production, communication strategies, and digital content creation.

Lukenya Academy

International General Certificate of Secondary Education, Secondary Education

2011 - 2014

Completed the International General Certificate of Secondary Education (I.G.C.S.E), focusing on a broad range of subjects to prepare for higher education.