AKAustin Kioko
@austinkioko1
Customer service and communications specialist with a focus on satisfaction.
KenyaWhat I'm looking for
I am a dedicated Customer Service and Communications Specialist with extensive experience in delivering exceptional support to clients. My journey began at Zuku in Nairobi, where I honed my skills in technical troubleshooting and proactive communication, successfully reducing recurring complaints by 25%.
Currently, I work at Aventus LLC in Charleston, South Carolina, where I have increased efficiency by 20% through effective customer inquiry management. I am passionate about building strong customer relationships and continuously seek opportunities to enhance customer satisfaction through innovative solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Aventus LLC
Aug 2021 - Present (3 years 11 months)
Delivered customer support to internal and external clients, focusing on satisfaction and resolution. Handled appointment setting, order queries, and merchandise pick-up coordination. Increased efficiency by 20% by responding to inquiries via phone and email with minimal wait times.
Customer Service Representative
Zuku
Jan 2018 - Aug 2021 (3 years 7 months)
Resolved customer issues using technical troubleshooting and proactive communication. Reduced recurring complaints by 25% by evaluating account histories and implementing process improvements. Cultivated strong relationships to encourage repeat business and upselling.
Education
Degrees, certifications, and relevant coursework
DUDaystar University
Bachelor of Arts, Communication
2017 - 2020
Studied various aspects of communication with a focus on electronic media, preparing for a career in media and technology.
Lukenya Academy
International General Certificate of Secondary Education, Secondary Education
2011 - 2014
Completed the International General Certificate of Secondary Education (I.G.C.S.E), gaining foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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