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Austin Bissell

@austinbissell

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Data analyst passionate about fraud prevention and data organization.

United States

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What I'm looking for

I seek a role that allows me to leverage my data analysis skills in fraud prevention while fostering continuous learning and professional growth.

I am a dedicated data analyst with over three years of experience specializing in fraud prevention and data research. My journey began at Numerica Credit Union, where I honed my skills in identifying fraud trends and developing procedural updates based on comprehensive data analysis. My commitment to excellence has enabled me to prevent over $200,000 in fraud losses in 2024 alone, showcasing my ability to leverage tools like Visa Data Manager and Microsoft Excel effectively.

Throughout my career, I have consistently demonstrated my analytical prowess by creating pivot tables and charts to log card production statistics across multiple branches. I take pride in my role in developing and revising over 15 task procedures related to fraud monitoring and card production, ensuring that our operations remain efficient and effective. My educational background, including a Google Data Analytics Professional Certificate in progress, complements my hands-on experience, allowing me to stay updated with the latest data analysis tools and techniques.

Experience

Work history, roles, and key accomplishments

Current

Card Services – Operations Generalist

Current

Numerica Credit Union

Jul 2022 - Present (3 years)

Prevented over $200,000 in fraud losses in 2024 by utilizing Visa Data Manager, Risk Services Manager, and Microsoft Excel to identify fraud trends and publish defensive fraud-rule responses. Developed and revised over 15 task procedures tied to fraud monitoring, card production, and ATM performance tracking by using Microsoft Excel to log and analyze relevant statistics.

Visa Data Manager Risk Manager Microsoft Excel Fraud Prevention Data Analysis Technical Writing

Card Services – Dispute Processor

Numerica Credit Union

May 2021 - Jul 2022 (1 year 2 months)

Processed 2,475 fraud and non-fraud disputes for over 7,100 transactions in accordance with Regulation E. Recovered $358,000 in lost cardholder funds by submitting chargebacks through the Visa network for the year 2022.

Dispute Resolution Fraud Prevention Chargebacks Reg. E Data Analysis Communication

Service Representative

Numerica Credit Union

May 2019 - May 2021 (2 years)

Performed a range of tasks for members daily, from straightforward transactions to in-depth, research-based requests. Maintained the operation and balance of a branch vault and cash recyclers.

Customer Service Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Data Analytics

Currently pursuing a professional certificate in Google Data Analytics through Coursera. This program focuses on developing skills in data analysis, including data cleaning, analysis, and visualization.

Washington State University

Bachelor of Arts, Public Affairs

Completed a Bachelor of Arts in Public Affairs at Washington State University. The curriculum provided a strong foundation in public policy and administration.