Open to opportunities

Liliane NDAGANG

@lilianendagang

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Experienced data and fraud analyst focused on innovative solutions.

United States

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What I'm looking for

I am looking for a challenging role that fosters career growth and innovation.

I am a career-focused and motivated analyst with extensive experience in data and fraud analysis. Currently, I work as a Fraud Prevention Analyst at MoneyGram, where I utilize SQL, Excel, and Access to review transactions and prevent fraudulent activities. My role involves creating detailed spreadsheets to track fraud trends across various countries and reporting escalation trends to management. I thrive on challenges and am always looking for ways to enhance processes and improve efficiency.

Prior to my current position, I served as a Fraud Payment Support Analyst at Apple Inc., where I managed customer interactions and accounting operations, providing financial analyses and resolving payment-processing issues. My experience also includes working as a Fraud Specialist at Adecco, where I collaborated with clients to market properties and analyzed transactional activities to identify fraud. I have a strong educational background with a Master's in Business Analytics and a Bachelor's in Computer Information Systems.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Analyst

Current

MoneyGram

Mar 2022 - Present (3 years 3 months)

As a Fraud Prevention Analyst, I utilize SQL, Excel, and Access to review transactions and prevent fraudulent activities. I create spreadsheets to track fraud trends and investigate customer escalations, reporting findings to management.

SQL Excel Access Fraud Analysis Data Reporting Customer Escalation Data Processing

Fraud Payment Support

Apple Inc

Jul 2018 - Mar 2022 (3 years 8 months)

In my role at Apple Inc, I managed customer interactions and accounting operations, providing financial analyses for payments and resolving payment-processing issues using SAP. I developed new processes to enhance productivity and maintain high performance standards.

SAP Financial Analysis Process Development Excel Payment Processing Data Management

Fraud Specialist

Adecco

Jan 2018 - Jul 2018 (6 months)

As a Fraud Specialist, I liaised with clients to market properties and prepared status reports by analyzing relevant information. I reviewed irregular transactions and collaborated with financial institutions to resolve claims.

Fraud Detection Data Analysis Reporting Database Management

Customer Service Representative

Sitel Corp

Jul 2016 - May 2017 (10 months)

In my role at Sitel Corp, I managed incoming calls, providing accurate information and resolving customer satisfaction issues. I processed orders and maintained detailed records of customer transactions.

Customer Service Order Processing Communication Skills