Open to opportunities

Drew Boo

@drewboo

Message

Results-driven fraud and operations analyst with a strong background.

United States

Message

What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth in fraud prevention and operations.

I am a results-driven fraud and operations analyst with extensive experience in financial services, risk analysis, and process improvement. Throughout my career, I have successfully contributed to fraud prevention efforts, saving over $1 million through effective risk strategies and cross-functional collaboration with Legal, Compliance, and Finance teams. My commitment to excellence has been recognized with multiple Top-Performer awards for exceeding KPIs and driving efficiencies.

In my current role as a Business Analyst at JP Morgan Chase, I have achieved impressive midyear ratings and modified reports that led to significant inventory reductions. I take pride in my ability to partner with teams to document project requirements and execute anti-fraud strategies that have resulted in substantial savings. My experience as a Fraud Investigator has equipped me with the skills to analyze fraud trends, collaborate with law enforcement, and communicate findings effectively to management.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

JP Morgan Chase & Co

Oct 2023 - Present (1 year 10 months)

Achieved impressive midyear ratings for 2024 and 2025 across all key performance indicators. Executed anti-fraud risk strategies that generated over $1,000,000.00 in savings from fraud trends within a 6 month period.

Data Analysis Report Automation Risk Assessment Project Management Cross Functional Collaboration Power BI Power Automate

Jr. Business Analyst

JP Morgan Chase & Co

Oct 2022 - Present (2 years 10 months)

Established protocols for managing credit card risk events, ensuring all evidence is thoroughly documented for Legal and Compliance teams. Implemented a biometric data verification tool within the department to aid in fraud investigations.

Fraud Investigation Documentation Strategic Planning

Fraud Investigator

JP Morgan Chase & Co

Apr 2017 - Present (8 years 4 months)

Examined fraud trends and patterns, resulting in the arrest and prosecution of suspects. Collaborated with team to successfully rectify over $6,000,000.00 in accounting discrepancies with JP Morgan Chase and Visa.

Due Diligence Case Management Risk Assessment

Fraud Customer Service Representative

JP Morgan Chase & Co

Sep 2015 - Present (9 years 11 months)

Blocked account purchases suspected of fraudulent activity and addressed customer fraud claims, adhering to all necessary regulations. Facilitated training and guided 3 new-hire teams through the onboarding process.

Fraud Prevention Customer Service Regulatory Compliance Problem Solving Training Communication

Education

Degrees, certifications, and relevant coursework

University of Arizona

Bachelor of Arts, Organizational Management

Grade: Magna Cum Laude

Graduated Magna Cum Laude with a focus on Organizational Management. Relevant coursework included Strategic Planning for Organizations, Organizational Behavior, and Organizational Change.