Donnell Appleby
@donnellappleby
Experienced fraud prevention leader specializing in risk mitigation and team development.
United StatesWhat I'm looking for
I am an experienced fraud prevention leader with a proven track record managing high-performing teams, mitigating transactional risk, and optimizing fraud operations in fast-paced environments.
I have led teams of 30+ analysts, overseen performance and development for more than 10 direct reports, and served as a subject matter expert on complex investigations including high-value transactions and suspected money laundering.
I excel at training and onboarding, cross-functional collaboration, process optimization, and using investigative tools to protect revenue while preserving customer experience.
Experience
Work history, roles, and key accomplishments
VSManaged a team of 30+ fraud and chargeback analysts, improving workflow and coverage while reviewing high-value transactions ($20,000–$100,000+) and serving as SME for complex investigations. Led performance management, training, scheduling, and cross-functional reporting to senior leadership.
VSInvestigated suspicious transactions and authored chargeback/pre-arbitration responses to protect revenue, using identity verification and third-party tools to resolve disputes and support high-volume real-time transaction monitoring. Engaged customers and financial institutions via phone, email, and support platforms.
Bank Teller
TCF Bank
Jan 2015 - Jan 2016 (1 year)
Processed customer transactions, opened new accounts, and reconciled cash drawers while maintaining compliance with bank policies and assisting with vault/ATM operations. Ensured accurate daily cash handling and customer service.
Education
Degrees, certifications, and relevant coursework
CCColumbia College Chicago
Music Theory
Studied music theory at Columbia College Chicago, completing coursework through 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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