Looking for a job

Audrey User

@audreyuser5

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I improve banking processes through quality testing, risk analysis, and actionable recommendations.

United States

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What I'm looking for

I'm looking for a role where I can analyze business processes, identify risk and control gaps, use data to improve quality, and provide clear recommendations that strengthen operations and compliance.

At Bank of America, I conduct quality assurance testing across fraud detection, deposit servicing, mobile wallet, and Zelle P2P operations. I analyze more than 150 interactions each month to identify quality trends, procedural gaps, defects, and control weaknesses.

I bring more than 10 years of banking experience spanning consumer vehicle servicing, collateral, records management, and remote client service. I use Excel and SharePoint to track quality metrics, document findings, validate corrective actions, and deliver recommendations that strengthen compliance and reduce repeat errors.

Experience

Work history, roles, and key accomplishments

Current

Officer; Testing Analyst – Client Services Testing

Current

Bank of America

May 2024 - Present (2 years 4 months)

Conducts quality assurance testing across multiple specialty teams, analyzing over 150 interactions monthly to identify trends and process gaps. Maintains high accuracy scores and delivers feedback to improve compliance.

Quality Assurance Testing Data Analysis SharePoint Microsoft Office Risk Control Process Improvement Stakeholder Communication

Officer; Testing Analyst – Consumer Vehicle Servicing Testing

Bank of America

Jan 2022 - May 2024 (2 years 4 months)

Performed quality assurance testing of consumer vehicle servicing processes, identifying inefficiencies and risk trends. Developed and maintained testing metrics in Excel and presented findings to leadership.

Quality Assurance Testing Data Analysis Excel Risk Control Process Improvement Regulatory Compliance

Collateral Specialist – Consumer Vehicle Servicing

Bank of America

Jul 2017 - Jan 2022 (4 years 6 months)

Mitigated operational risk by performing quality assurance reviews on internal control reports and team processes. Processed high-volume lien releases under strict timelines to meet SLAs.

Quality Assurance Risk Mitigation Compliance Process Improvement Data Analysis

Records Management Specialist

Bank of America

Jun 2016 - Jul 2017 (1 year 1 month)

Prepared and reviewed collateral documentation for various loan types, executing quality checks to ensure database accuracy and completeness. Supported records management processes following corporate data retention requirements.

Records Management Quality Checks Data Accuracy Compliance

Video Teller Agent

Bank of America

Feb 2015 - Jun 2016 (1 year 4 months)

Delivered remote banking services to regional markets, managing transactions with speed and precision. Resolved account inquiries and client issues using multiple internal systems.

Remote Banking Transaction Processing Customer Service problem resolution