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Janel Egan

@janelegan

Experienced professional with 25 years at American Express and 8+ years in digital product management, quality assurance, and business analysis. Skill

United States

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What I'm looking for

Seeking a remote role in Risk & Compliance, Quality Assurance/Testing, or Product Ownership/Product Management. I value meaningful work, collaboration, continuous learning, professional growth, and a healthy work-life balance. I'm looking for a supportive team where I can take ownership, contribute ideas, and make a meaningful impact.

I bring 25 years of experience with American Express, including more than 8 years focused on digital product management, quality assurance, and business analysis. Throughout my career, I have worked at the intersection of business requirements, technology, risk, and quality, partnering with cross-functional teams to deliver solutions that meet business needs and established requirements.

My experience includes extensive hands-on quality assurance and testing, including UAT, functional, regression, system integration, exploratory, end-to-end, production validation, and live testing. I have written and executed test cases, developed test plans and approaches, determined test coverage, managed defects, assessed severity and release impact, and participated in decisions around release readiness. I have also tested IVR and call-flow functionality as part of a major, high-profile American Express initiative.

I have a strong background in requirements analysis and translating business needs into testable requirements and acceptance criteria. I have worked closely with Product Owners, Product Managers, Business Analysts, Scrum Masters, developers, and business stakeholders throughout Agile delivery. My work has required careful attention to risk, compliance, data handling, and ensuring that solutions meet defined requirements and standards.

In addition to my testing and product experience, I have led and supported QA initiatives, developed standardized testing practices and templates, trained senior analysts through a QA Champion program, and helped onboard and mentor newer team members. I enjoy identifying opportunities to improve processes, bringing structure to complex work, and helping teams deliver better-quality products.

I am currently interested in opportunities in three closely related areas: Risk & Compliance, Quality Assurance/Software Testing, and Product Owner/Product Management. I am particularly drawn to roles where I can use my analytical skills, business knowledge, attention to detail, and experience connecting requirements, risk, quality, and product outcomes.

I am looking for a collaborative environment where I can contribute meaningful work, continue learning, and bring the perspective of someone who understands both the business and the quality side of digital product delivery.

Experience

Work history, roles, and key accomplishments

Associate – Digital Product Management

American Express

Apr 2018 - Jun 2026 (8 years 2 months)

Performed QA and UAT for digital products, analyzing requirements, writing test cases, and conducting functional, regression, integration, and end-to-end testing. Managed defects through release and evaluated solutions against business and compliance requirements, including proper handling and display of PII.

Excel Project Management Microsoft Office Stakeholder Management Manual Testing Product Management User Acceptance Testing (UAT)

Merchant Fraud Risk Specialist

American Express

Jul 2012 - Apr 2018 (5 years 9 months)

Analyzed merchant activity to identify potential fraud and risk, reviewed account behavior and transaction patterns, and investigated cases to determine appropriate action. Applied policies and risk controls to protect against fraud while balancing compliance requirements, business needs, and customer impact.

Fraud Detection Fraud Prevention Risk Assessment Risk Analysis Investigation Compliance Data Analysis Decision making

Customer Advocate Research Team

American Express

Jun 2007 - Jul 2012 (5 years 1 month)

Conducted research and investigations into customer issues, analyzing account activity, documentation, and available data to identify root causes and determine appropriate resolutions. Applied policies and procedures consistently while balancing customer needs, business requirements, risk, and compliance considerations.

Research Investigation Risk Analysis Data Analysis Problem Solving Root Cause Analysis Compliance Critical Thinking Critical Listening Customer Advocacy Dispute Resolution Escalation Handling Escalation Management

Small Business Servicing Customer Sales

American Express

Apr 2002 - Jun 2007 (5 years 2 months)

Serviced small business customers by understanding their needs, resolving account issues, and identifying appropriate product and service solutions. Built customer relationships while following established policies and procedures, maintaining accuracy, and balancing customer needs with business objectives and compliance requirements.

Investigation Risk Analysis Data Analysis Problem Solving Root Cause Analysis Compliance Critical Thinking Critical Listening Customer Advocacy Dispute Resolution Escalation Handling Escalation Management Customer Service

Large Market Servicing Representative

American Express

Jul 2001 - Apr 2002 (9 months)

Serviced large-market business customers by researching account issues, resolving complex inquiries, and providing solutions based on customer needs. Managed account information accurately while following established policies, procedures, and compliance requirements, balancing customer service, business needs, and risk considerations.