Open to opportunities

Denée Burris

@deneburris

Message

I streamline business operations, controls, compliance, and executive support in financial services.

United States

Message

At Bank of America, I supported senior leadership across domestic and international regions while coordinating Monthly Business Reviews through KPI analysis.

I managed critical operational processes including vacation bidding for 13+ leaders, audits of 150+ timesheets, equipment inventory for 500+ employees across six sites, vendor coordination, and onboarding for approximately 20 new hires each month.

I also helped establish a Complaint Review Unit, investigated employee misconduct, prepared reports addressing financial losses, and implemented corrective actions for business partners and credit bureaus.

Earlier in Fraud & Claims, I monitored quality and regulatory compliance, analyzed call trends, resolved fraud and non-fraud claims, reviewed 80+ client accounts daily, and trained teammates to strengthen team performance.

Experience

Work history, roles, and key accomplishments

Officer; Business Support Lead II

Bank of America

Sep 2019 - Dec 2024 (5 years 3 months)

Supported senior leadership across domestic and international regions, executed Monthly Business Review presentations, and managed critical processes such as vacation bidding, timesheet audits, and equipment inventory. Implemented financial controls, streamlined administrative operations, and directed onboarding for new hires.

KPI Analysis Business Reviews Process Improvement Vendor Management Access Control Compliance Onboarding Project Management

Business Control Specialist

Bank of America

Feb 2018 - Sep 2019 (1 year 7 months)

Played a key role in establishing a new Complaint Review Unit, investigated employee misconduct, and prepared comprehensive reports to mitigate risk and implement corrective actions.

Investigation Risk Mitigation Compliance Reporting Internal Controls

Quality Analyst

Bank of America

Jul 2014 - Feb 2018 (3 years 7 months)

Monitored calls for 50+ associates to ensure regulatory compliance and provided feedback to improve departmental processes and performance metrics.

Call Monitoring Compliance Feedback Process Improvement Data Analysis

Claims Analyst II

Bank of America

Feb 2012 - Jul 2014 (2 years 5 months)

Investigated and resolved fraud and non-fraudulent client concerns, reviewed 80+ accounts daily, and facilitated team meetings and training to foster a collaborative work environment.

Fraud Investigation Customer Service Claims Processing Training Teamwork

Education

Degrees, certifications, and relevant coursework

USF Corporate Training and Professional Education

PMP (Project and Product Management) Certification, Project and Product Management

PMP (Project and Product Management) certification pending completion.

Google

Google Professional Certificate, UX Design

UX Design (User Experience) Google Professional Certificate pending completion.

University of South Florida

Bachelor of Arts, Business-Marketing

Bachelor of Arts in Business-Marketing from the University of South Florida, College of Business, Tampa, FL. Coursework included statistics, accounting, finance, economics, business law, and international business.