Jessica Quick Gostola

Analyzed, designed, and optimized business and system processes, identifying improvement opportunities and implementing scalable enhancements. Played a key role in end-to-end rollout of LCS system changes, including requirements, UAT, documentation, training, and post-implementation support.

Led development of a video training library and redesigned department training resources. Managed quality evaluation processes, collaborated with leadership on improvement solutions, and delivered coaching and training to associates.

Served as liaison between licensing and internal/external customers, resolving escalated contracting requests and processing complex applications. Educated customers on licensing requirements and partnered with cross-functional teams to resolve issues.

Provided support and troubleshooting for complex licensing processes, assisted team members when the team lead was unavailable, and participated in User Acceptance Testing to improve system functionalities.

Processed insurance agent appointment applications and maintained accurate records, ensuring compliance and operational efficiency. Supported internal and external customers with high-quality service.

Managed insurance files for over 100 properties and conducted background checks for potential tenants, ensuring compliance and thoroughness in the screening process.

Assisted clients with transactions and banking needs, managed branch cash balances as Vault Custodian, and assisted upper management with reports and projects.

Studied Natural Resources and Ecological Restoration at Oregon State University Online Campus.

Earned Associate of Arts and Associate in General Studies degrees from Rio Salado Community College.