Attila UserAU
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Attila User

@attilauser

Passionate tech enthusiast with expertise in technical support and system configuration.

Hungary

I am a dedicated and passionate technology enthusiast with a strong background in technical support and system configuration. With over three years of experience in tech support, I specialize in troubleshooting, networking, and system configuration, with hands-on experience in Linux (Ubuntu) and Windows servers in virtual environments using VMware. My professional journey includes roles as a Technical Support Engineer, Senior Process Executive, and IT Admin Support, where I have consistently delivered high customer satisfaction and demonstrated strong analytical skills.

In addition to my technical expertise, I am an avid gamer and enjoy game development, having worked with Unreal Engine 5 and Unity. I have also dedicated over 500 hours to exploring AI tools like GPT and Copilot for process automation. My academic background includes university-level coursework in Linux, operating systems, servers, and networking, complemented by a strong work ethic developed through various student jobs since the age of 15.

I am fluent in both English and Hungarian, with excellent analytical thinking, problem-solving, and communication skills. I thrive in environments where I can continuously learn and adapt, making me a versatile and valuable asset to any team.

Experience

Work history, roles, and key accomplishments

CO
Current

Technical Support Engineer

Concentrix

Aug 2023 - Present (1 year 9 months)

Provided technical support for Microsoft 365 products, specializing in security and compliance using Microsoft Entra. Achieved a 90% customer satisfaction rating and resolved over 90% of issues within target response times. Recognized for quick adaptation and awarded Best New Hiree.

DG

IT Admin Support

Delta Group

Jul 2016 - Aug 2018 (2 years 1 month)

Supported IT staff with network setup and maintenance tasks. Assisted in troubleshooting and resolving system-level issues.

VA

Various Student Jobs

Various

Dec 2014 - Jan 2022 (7 years 1 month)

Worked multiple student jobs since the age of 15, gaining experience in various fields. Developed a strong work ethic and adaptability by balancing studies with employment.

Education

Degrees, certifications, and relevant coursework

Attila hasn't added their education

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Attila User - Technical Support Engineer - Concentrix | Himalayas