I am an Engineer with a passion for learning new technologies, working directly with customers. I have a 1+ year of experience in supporting Telecommunication system ZSmart (developed by ZTE) with Hand-On experience in troubleshooting system bugs via logs and different parts of the system. I feel like I would excel in any IT position as I can use my existing skills plus gain new knowledge and be a valuable part of the team.
SOLooking for a job
Samson A Ohwofa
@samsonaohwofa
I am a resourceful and quick-learning IT Engineer who always striving to provide the best service.
HungaryExperience
Work history, roles, and key accomplishments
WSCurrent
Technical Support Engineer
WhaleCloud Information Technology & Services
Sep 2022 - Present (2 years 8 months)
I joined WhaleCloud Information Technology & Services I Budapest, Hungary to assist in the following
• Analysis of logs and errors reported through a ticketing system, handling tickets
communicating with customers and writing SOW reports.
• Provide 2nd or 3rd level technical support to existing and new customers.
WS
Current
Maintenance Engineer
WhaleCloud Information Technology & Services
Jun 2023 - Present (1 year 11 months)
I joined WhaleCloud Information Technology & Services I Budapest, Hungary to assist in providing
.Technical support activities including System Configuration, Business operation, System Upgrading.
• Involves in the delivery of telecommunication software projects.
• Responsible for preparing, and test execution for any testing phase of the project.
TL
Customer Service Representative
Transcosmos Information Systems Ltd.
Jun 2018 - Nov 2021 (3 years 5 months)
• Handling customer queries and complaints via live chat, email and call.
• Providing primary customer support to internal and external customers in a fast-paced environment
• Applying merchandising and promotional strategies to drive customer engagement and boost sales
Education
Degrees, certifications, and relevant coursework
Samson A hasn't added their education
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