Ami El wafi
@amielwafi
Dynamic bilingual client consultant with expertise in relationship management.
What I'm looking for
As a dynamic bilingual client consultant, I have honed my expertise in relationship management while working at NEXTALK. My role involved delivering exceptional client support and technical assistance for banking applications, where I demonstrated a proven ability to adapt quickly and maintain composure in high-pressure situations. This adaptability has significantly enhanced customer satisfaction and engagement.
My experience includes utilizing digital tools to optimize service delivery and improve client experiences. I have been trained on various tools and software, including back office systems and Zendesk, which have equipped me to provide comprehensive support for banking apps. My commitment to excellence is reflected in my punctuality and calm demeanor, even in chaotic situations.
Experience
Work history, roles, and key accomplishments
Bilingual Telephone Advisor
NEXTALK
Jun 2023 - Dec 2023 (6 months)
Dynamic bilingual client consultant specializing in relationship management for French banks. Delivered exceptional client support and technical assistance for banking applications, enhancing customer satisfaction. Adapted quickly to high-pressure situations while utilizing digital tools to optimize service delivery.
Polyvalent Cashier
Utile
May 2022 - Jul 2022 (2 months)
Provided client relations and support as a polyvalent cashier, ensuring customer satisfaction through effective communication and service delivery.
Front Desk Receptionist
Riad Elkhmissa
Jul 2019 - Sep 2019 (2 months)
Managed front desk operations, mediating between the hotel and guests. Responsible for check-ins, check-outs, and payments, contributing to a professional and warm guest experience.
Animator
L'expert Du Sommeil
Jul 2018 - Jul 2018 (0 months)
Engaged in animation activities, contributing to a lively environment and enhancing guest experiences.
Cashier and Sales Consultant
Parapharmacy Tanger Citymall
May 2017 - Aug 2017 (3 months)
Handled sales and customer service as a cashier, providing product information and ensuring a positive shopping experience.
Intern in Teaching
Ecole Andre De Chenier
Jan 2014 - Jun 2015 (1 year 5 months)
Gained practical teaching experience through an internship, assisting educators and engaging with students.
Makeup Artist
Trait-d'union
Jul 2013 - Aug 2013 (1 month)
Created unique and inspired looks for drama plays, enhancing performances and increasing engagement on social media platforms.
Education
Degrees, certifications, and relevant coursework
Université Aix-Marseille
Master of Arts, Conceptual Art
2021 - 2023
Currently pursuing a Master of Arts in Conceptual Art, emphasizing innovative and theoretical approaches to art.
Université Aix-Marseille
Bachelor of Arts, Fine Art
2020 - 2021
Achieved a Bachelor of Arts in Fine Art, focusing on creative practices and artistic expression.
Institut National Des Beaux Arts
Bachelor of Arts, Arts and History
2017 - 2020
Earned a Bachelor of Arts in Arts and History, exploring various artistic movements and historical contexts.
Université Quadi Aiyad
DEUG, Biology
2013 - 2015
Completed a DEUG in Biology, focusing on foundational biological sciences and principles.
Availability
Location
Authorized to work in
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