Ami El wafiAW
Open to opportunities

Ami El wafi

@amielwafi

Dynamic bilingual client consultant with expertise in relationship management.

Morocco

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for professional growth.

As a dynamic bilingual client consultant, I have honed my expertise in relationship management while working at NEXTALK. My role involved delivering exceptional client support and technical assistance for banking applications, where I demonstrated a proven ability to adapt quickly and maintain composure in high-pressure situations. This adaptability has significantly enhanced customer satisfaction and engagement.

My experience includes utilizing digital tools to optimize service delivery and improve client experiences. I have been trained on various tools and software, including back office systems and Zendesk, which have equipped me to provide comprehensive support for banking apps. My commitment to excellence is reflected in my punctuality and calm demeanor, even in chaotic situations.

Experience

Work history, roles, and key accomplishments

UT

Polyvalent Cashier

Utile

May 2022 - Jul 2022 (2 months)

Provided client relations and support as a polyvalent cashier, ensuring customer satisfaction through effective communication and service delivery.

RE

Front Desk Receptionist

Riad Elkhmissa

Jul 2019 - Sep 2019 (2 months)

Managed front desk operations, mediating between the hotel and guests. Responsible for check-ins, check-outs, and payments, contributing to a professional and warm guest experience.

LS

Animator

L'expert Du Sommeil

Jul 2018 - Jul 2018 (0 months)

Engaged in animation activities, contributing to a lively environment and enhancing guest experiences.

PC

Cashier and Sales Consultant

Parapharmacy Tanger Citymall

May 2017 - Aug 2017 (3 months)

Handled sales and customer service as a cashier, providing product information and ensuring a positive shopping experience.

EC

Intern in Teaching

Ecole Andre De Chenier

Jan 2014 - Jun 2015 (1 year 5 months)

Gained practical teaching experience through an internship, assisting educators and engaging with students.

TR

Makeup Artist

Trait-d'union

Jul 2013 - Aug 2013 (1 month)

Created unique and inspired looks for drama plays, enhancing performances and increasing engagement on social media platforms.

Education

Degrees, certifications, and relevant coursework

Université Aix-Marseille logoUA

Université Aix-Marseille

Master of Arts, Conceptual Art

2021 - 2023

Currently pursuing a Master of Arts in Conceptual Art, emphasizing innovative and theoretical approaches to art.

Université Aix-Marseille logoUA

Université Aix-Marseille

Bachelor of Arts, Fine Art

2020 - 2021

Achieved a Bachelor of Arts in Fine Art, focusing on creative practices and artistic expression.

IA

Institut National Des Beaux Arts

Bachelor of Arts, Arts and History

2017 - 2020

Earned a Bachelor of Arts in Arts and History, exploring various artistic movements and historical contexts.

UA

Université Quadi Aiyad

DEUG, Biology

2013 - 2015

Completed a DEUG in Biology, focusing on foundational biological sciences and principles.

Tech stack

Software and tools used professionally

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Ami El wafi - Bilingual Telephone Advisor - NEXTALK | Himalayas