Samuel Olatokun
@samuelolatokun
I am an experienced accounting and customer service manager improving customer experience and financial controls.
NigeriaWhat I'm looking for
I am a confident, proactive accounting and customer service leader with a proven record of meeting deadlines and delivering results under pressure. I focus on achieving cost, quality and performance targets through practical problem-solving and strategic implementation.
As Customer Service Manager since 2019, I supervise and develop support teams, implement customer service policies, monitor KPIs like response time and CSAT, and handle escalations to improve resolution rates. I manage CRM tools, collaborate with sales and product teams, and coach representatives to raise performance and consistency.
My accounting background includes full-cycle accounting, accounts payable, bank reconciliations, invoicing and auditing, with hands-on use of QuickBooks and Peachtree and certifications including AAT and ongoing ICA progress. I bring financial discipline, compliance focus and a customer-first mindset to roles that require accuracy and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Pwan Plus Business Concerns Ltd
Mar 2019 - Present (6 years 5 months)
Manage day-to-day customer service operations, supervising and training representatives and handling escalations. Develop and implement customer service policies, monitor KPIs such as response time, resolution rate and CSAT, and collaborate with sales and product teams to improve customer experience.
Accountant
Randivie Fashion Limited
Jul 2018 - Feb 2019 (7 months)
Managed the full accounting cycle including preparation of income statements, balance sheets and budgets, reconciled bank statements and cash balances, and audited financial documents to ensure compliance. Prepared invoices and supervised accounting clerical staff while maintaining accounting controls using QuickBooks.
Accounts Payable Officer
Risk Control Services Nigeria Ltd
May 2010 - Sep 2016 (6 years 4 months)
Verified invoices and requisitions, prepared payment schedules and vendor disbursements, and maintained accounts payable ledgers and vendor files. Managed petty cash and cheque preparation, reconciled invoices, and liaised with suppliers and finance officers to ensure timely procurement and payment processing.
Education
Degrees, certifications, and relevant coursework
Institute of Chartered Accountants of Nigeria
ACA (Associate Chartered Accountant), Accounting
Pursuing the ACA professional qualification with one final paper remaining; expected completion in November 2025.
The Federal Polytechnic Offa
Higher National Diploma, Accountancy
Awarded a Higher National Diploma in Accountancy in 2017 from The Federal Polytechnic Offa.
Institute of Chartered Accountants of Nigeria
AAT (Association of Accounting Technicians), Accounting
Completed the AAT qualification through ICAN in September 2016.
The Federal Polytechnic Offa
National Diploma, Accountancy
Awarded a National Diploma in Accountancy in 2014 from The Federal Polytechnic Offa.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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