Keche Adoga

I am a results-driven Customer Experience Manager known for accelerating growth and innovation across fast-paced organizations. My project management expertise enables me to manage multiple initiatives with precision, while my leadership style focuses on developing high-performing teams and cultivating a culture of excellence and competence.

In my role overseeing Customer Experience and Partnership Management at Bature Brewery, I enhanced the in-venue experience and customer loyalty, driving a 28% increase in repeat visits by aligning key service elements, such as music, lighting, and service standards, to deliver a consistently premium guest experience. I optimized service efficiency during peak periods by streamlining taproom workflows and introducing SOPs, reducing wait times and improving service speed by 15%. Additionally, I leveraged CRM insights to personalize customer engagement and offers, strengthening retention and long-term loyalty through more relevant and meaningful interactions.