Keche Adoga
@kecheadoga
Results-driven Customer Experience Manager with a strong record of optimizing processes
What I'm looking for
I am a proactive Customer Experience Officer with a proven track record of driving rapid growth and innovation within esteemed organizations. My extensive experience in project management has equipped me with a meticulous approach to overseeing diverse tasks and projects. I excel in cultivating high-performance teams and fostering an environment that values both diligence and competence.
Currently, as the Chief Experience Officer at SD Intermedia, I manage front-end operations, ensuring seamless functionality and system optimization. I design and implement strategies to enhance user experiences across all products and services, while also collaborating closely with product, marketing, and design teams to deliver a consistent and delightful customer experience. My previous role as a Project Manager at Oriyon International Limited allowed me to pioneer the launch of a livestock farm, where I ensured project alignment with the company's vision and managed timelines and budgets effectively.
Experience
Work history, roles, and key accomplishments
Chief Experience Officer
SD Intermedia
Nov 2024 - Present (7 months)
Manage back-end operations, ensuring system optimization and quality assurance. Analyze customer interactions to improve user experience and collaborate with various departments to enhance customer loyalty and reduce churn rates.
Project Manager
Oriyon International Limited
Feb 2022 - Oct 2023 (1 year 8 months)
Led the launch of a livestock farm, ensuring all registrations were completed. Managed project timelines and budgets while optimizing resource use and team performance.
Customer Service Agent
Transcorp Hilton
Jun 2021 - Mar 2022 (9 months)
Managed client complaints and collaborated with departments to ensure excellent service delivery. Handled financial transactions and received recognition as Staff of the Month.
Passenger Service Agent
Air Peace Limited
Dec 2018 - Nov 2019 (11 months)
Coordinated customer service delivery, managed check-in procedures, and resolved passenger inquiries to ensure a smooth travel experience.
Education
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Keche hasn't added their education
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