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Keche Adoga

@kecheadoga

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Results-driven Customer Experience Manager with a strong record of optimizing processes

Nigeria

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What I'm looking for

I’m looking for a role where I can drive exceptional customer experiences, build strong partnerships, and contribute to business growth while working in a collaborative and innovative environment.

I am a results-driven Customer Experience Manager known for accelerating growth and innovation across fast-paced organizations. My project management expertise enables me to manage multiple initiatives with precision, while my leadership style focuses on developing high-performing teams and cultivating a culture of excellence and competence.

In my role overseeing Customer Experience and Partnership Management at Bature Brewery, I enhanced the in-venue experience and customer loyalty, driving a 28% increase in repeat visits by aligning key service elements, such as music, lighting, and service standards, to deliver a consistently premium guest experience. I optimized service efficiency during peak periods by streamlining taproom workflows and introducing SOPs, reducing wait times and improving service speed by 15%. Additionally, I leveraged CRM insights to personalize customer engagement and offers, strengthening retention and long-term loyalty through more relevant and meaningful interactions.

Experience

Work history, roles, and key accomplishments

Current

CX and Partnership Manager

Current

Bature Brewery

Mar 2025 - Present (1 year 2 months)

Customer Experience & Partnership Manager at Bature Brewery, I was responsible for enhancing customer satisfaction, improving brand experience, and managing customer relationships across all touchpoints. Also focused on building strategic partnerships, stakeholder engagement, and driving collaborations that support brand visibility, customer retention, and overall business growth.

Chief Experience Manager

SD Intermedia

Nov 2023 - Feb 2025 (1 year 3 months)

Manage back-end operations, ensuring system optimization and quality assurance. Analyze customer interactions to improve user experience and collaborate with various departments to enhance customer loyalty and reduce churn rates.

Customer Experience Management Quality Assurance User Experience Design Optimization Project Management CRM Software Excel CRM

Project Manager

Oriyon International Limited

Feb 2022 - Oct 2023 (1 year 8 months)

Led the launch of a livestock farm, ensuring all registrations were completed. Managed project timelines and budgets while optimizing resource use and team performance.

Project Management Budget Management Team Leadership Optimization Creative Direction Stakeholder Management Operational Excellence

Guest Relations Officer

Transcorp Hilton

Jun 2021 - Mar 2022 (9 months)

Managed client complaints and collaborated with departments to ensure excellent service delivery. Handled financial transactions and received recognition as Staff of the Month.

Customer Service Team Collaboration Service Delivery Relationship Management Communication Skills Problem Solving Time Management