AS
Looking for a job

Aswathy E S

@aswathyes

Experienced client specialist and business analyst with 2+ years in IT.

India
Message

What I'm looking for

I am seeking a role that offers growth opportunities, collaborative culture, and challenges in customer management .

I am an experienced client specialist and business analyst with over 2 years in the IT industry. My expertise lies in eliciting, analyzing, and documenting comprehensive business and system requirements. I have a proven track record of conducting user acceptance testing and delivering effective end-user training, which has significantly contributed to project success.

At Impress.ai, I streamlined the client onboarding process, resulting in a 20% increase in customer retention. My role involved monitoring customer usage data and identifying upsell opportunities, which drove revenue growth. I pride myself on fostering strong relationships with clients and collaborating with cross-functional teams to ensure strategic alignment and client satisfaction.

Experience

Work history, roles, and key accomplishments

DL

Scorer Level 2

Digital Nirvana Information Systems Pvt Ltd.

Jan 2019 - Jan 2021 (2 years)

Evaluated English language proficiency exams for international students, maintaining rigorous standards and ensuring accuracy. Oversaw close captioning, transcription, and quality assurance processes for exams completed by non-native speakers.

DL

Scorer Level 2

Digital Nirvana Information Systems Pvt Ltd.

Apr 2017 - Dec 2018 (1 year 8 months)

Served as the primary point of contact between clients and project teams, ensuring clear communication of project requirements and timely updates. Assessed English language proficiency tests for international students, exceeding expectations with a 92% accuracy rate.

Education

Degrees, certifications, and relevant coursework

BU

Barathiar University

Bachelor of Science, Mathematics

2014 - 2017

Studied Mathematics at Barathiar University, focusing on core mathematical principles and applications. Completed the program from June 2014 to April 2017.

Interested in hiring Aswathy?

You can contact Aswathy and 90k+ other talented remote workers on Himalayas.

Message Aswathy

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Aswathy E S - Associate Business Operations Analyst - Impress.ai | Himalayas