I am seeking a role that offers growth opportunities, collaborative culture, and challenges in customer management .
AS
Looking for a job
Aswathy E S
@aswathyes
Customer success specialist with 2+ years experience in stakeholder management.
IndiaWhat I'm looking for
I am an experienced client specialist and business analyst with over 2 years in the IT industry. My expertise lies in eliciting, analyzing, and documenting comprehensive business and system requirements. I have a proven track record of conducting user acceptance testing and delivering effective end-user training, which has significantly contributed to project success.
At Impress.ai, I streamlined the client onboarding process, resulting in a 20% increase in customer retention. My role involved monitoring customer usage data and identifying upsell opportunities, which drove revenue growth. I pride myself on fostering strong relationships with clients and collaborating with cross-functional teams to ensure strategic alignment and client satisfaction.
Experience
Work history, roles, and key accomplishments
IM
Associate Business Operations Analyst
Impress.ai
Feb 2023 - Sep 2023 (7 months)
Streamlined client onboarding processes, delivering tailored training sessions and comprehensive guidance that led to a 20% increase in customer retention. Monitored and analyzed customer usage data, engagement metrics, and trends to identify upsell/cross-sell opportunities and drive revenue growth.
DL
Scorer Level 2
Digital Nirvana Information Systems Pvt Ltd.
Jan 2019 - Jan 2021 (2 years)
Evaluated English language proficiency exams for international students, maintaining rigorous standards and ensuring accuracy. Oversaw close captioning, transcription, and quality assurance processes for exams completed by non-native speakers.
DL
Scorer Level 2
Digital Nirvana Information Systems Pvt Ltd.
Apr 2017 - Dec 2018 (1 year 8 months)
Served as the primary point of contact between clients and project teams, ensuring clear communication of project requirements and timely updates. Assessed English language proficiency tests for international students, exceeding expectations with a 92% accuracy rate.
Education
Degrees, certifications, and relevant coursework
BU
Barathiar University
Bachelor of Science, Mathematics
2014 - 2017
Studied Mathematics at Barathiar University, focusing on core mathematical principles and applications. Completed the program from June 2014 to April 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1k+ USD
Job categories
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