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@ayaanraza
Customer success specialist with expertise in client relations and support.
IndiaI am a dedicated customer success specialist with a strong background in managing client relationships and ensuring satisfaction. My experience spans various roles, including my recent position as a Customer Support Representative at Highlevel Inc., where I served as the first point of contact for technical grievances, handling over 100 clients daily through multiple communication channels.
Previously, I worked as a Business Analyst at Scrut Automation, where I successfully managed accounts for North American and UK clients, identifying their requirements and upselling necessary cybersecurity frameworks. My tenure as a Senior Customer Success Specialist at Coding Invaders allowed me to lead a team, manage VIP student accounts, and achieve top performance metrics consistently. I am passionate about leveraging my skills to enhance customer experiences and drive business success.
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Work history, roles, and key accomplishments
Highlevel Inc.
Feb 2024 - Dec 2023 (-1 years 10 months)
Served as the first point of contact for technical grievances related to website design. Managed over 100 clients through various communication channels, ensuring timely updates and resolutions.
Scrut Automation
Aug 2023 - Dec 2023 (4 months)
Managed accounts for North American and UK clients, identifying their requirements and recommending cybersecurity frameworks. Successfully generated revenue through upselling.
Coding Invaders
Jun 2021 - May 2023 (1 year 11 months)
Led a team managing VIP student accounts, handled escalations, and trained students for interviews. Achieved top performance with 100% KPI over two quarters.
Unacademy
Jan 2021 - Apr 2021 (3 months)
Managed customer relations for educators, addressed student queries, and assisted in product implementation with the engineering team.
Degrees, certifications, and relevant coursework
CUBachelor of Arts, Media Studies, Economics, Political Science
2018 - 2021
Grade: 7.91 CGPA
Studied Media Studies, Economics, and Political Science, focusing on the interplay between media and society, economic principles, and political theories.
Senior School Certificate Examination, General Studies
2015 - 2017
Grade: 86%
Completed the Senior School Certificate Examination with a strong emphasis on academic excellence and holistic development.
Secondary School Examination, General Studies
2013 - 2015
Grade: 87%
Achieved the Secondary School Examination, laying a strong foundation for future academic pursuits.
Software and tools used professionally
IndiaYou can contact Ayaan and 90k+ other talented remote workers on Himalayas.
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