Open to opportunities

Ayaan Raza

@ayaanraza

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Customer success specialist with expertise in client relations and support.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering growth and collaboration within a dynamic team.

I am a dedicated customer success specialist with a strong background in managing client relationships and ensuring satisfaction. My experience spans various roles, including my recent position as a Customer Support Representative at Highlevel Inc., where I served as the first point of contact for technical grievances, handling over 100 clients daily through multiple communication channels.

Previously, I worked as a Business Analyst at Scrut Automation, where I successfully managed accounts for North American and UK clients, identifying their requirements and upselling necessary cybersecurity frameworks. My tenure as a Senior Customer Success Specialist at Coding Invaders allowed me to lead a team, manage VIP student accounts, and achieve top performance metrics consistently. I am passionate about leveraging my skills to enhance customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Highlevel Inc.

Feb 2024 - Dec 2023 (-1 years 10 months)

Served as the first point of contact for technical grievances related to website design. Managed over 100 clients through various communication channels, ensuring timely updates and resolutions.

Customer Support Technical Troubleshooting Client Management Zoom Chat Support

Business Analyst (Customer Success)

Scrut Automation

Aug 2023 - Dec 2023 (4 months)

Managed accounts for North American and UK clients, identifying their requirements and recommending cybersecurity frameworks. Successfully generated revenue through upselling.

Business Analysis Customer Success Cybersecurity Framework Revenue

Senior Customer Success Specialist

Coding Invaders

Jun 2021 - May 2023 (1 year 11 months)

Led a team managing VIP student accounts, handled escalations, and trained students for interviews. Achieved top performance with 100% KPI over two quarters.

Customer Success Team Leadership Account Management Cold Calling KPIs

Customer Success Associate Intern

Unacademy

Jan 2021 - Apr 2021 (3 months)

Managed customer relations for educators, addressed student queries, and assisted in product implementation with the engineering team.

Implementation Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Christ (Deemed to be University)

Bachelor of Arts, Media Studies, Economics, Political Science

2018 - 2021

Grade: 7.91 CGPA

Studied Media Studies, Economics, and Political Science, focusing on the interplay between media and society, economic principles, and political theories.