Shuri Rosita Chi
@shurirositachi
Customer-focused French-speaking customer care agent skilled in technical troubleshooting and CRM.
PhilippinesWhat I'm looking for
I am a dedicated customer care agent with experience in telecommunications support, troubleshooting, and CRM-based case management. I consistently meet performance targets, resolve technical issues, and escalate complex problems to engineering teams to ensure customer satisfaction and retention.
I communicate fluently in French and English, coach customers through setup and configuration, and contribute product feedback to improve services. I bring dependable organization, conflict-resolution skills, and a track record of timely, professional multi-channel support.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Camtel
Jan 2023 - Dec 2024 (1 year 11 months)
Met or exceeded performance targets for resolution time and satisfaction while handling customer inquiries via phone, email, and chat; monitored tickets and escalated complex issues to internal teams to ensure resolution.
Customer Support Agent
Nextel Cameroon
Jan 2021 - Dec 2022 (1 year 11 months)
Diagnosed and resolved hardware, software, and network issues, logged support tickets, escalated complex problems to engineering, and provided guidance and basic training to customers to maintain service satisfaction.
Education
Degrees, certifications, and relevant coursework
Advanced Level Certificate
Advanced Level Certificate, General Secondary Education
2019 - 2020
Completed an Advanced Level Certificate program between September 2019 and June 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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