Looking for a job

Wajan User

@wajan

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I lead guest care teams and deliver organized, high-volume customer service experiences.

United Arab Emirates

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What I'm looking for

I'm looking for a customer-facing role where I can lead teams, solve service issues, support people effectively, and help create an organized, efficient work environment.

At Global Village in Dubai, I led Guest Care staff, managed schedules and rotations, and coached team members on customer service, complaint handling, and procedures.

I supported visitors with ticketing, refunds, cancellations, online purchases, and package activations in a fast-paced, multicultural environment.

Previously at Frontier Polyclinic in Kigali, I managed patient appointments, payments, insurance approvals, and reception flow while providing professional, empathetic support.

Experience

Work history, roles, and key accomplishments

Guest Care Team Leader

Global Village

Oct 2025 - Jun 2026 (8 months)

Led and supervised Guest Care staff, managing schedules and team rotations. Trained team members in customer service and complaint handling, and supported resolution of complex guest issues.

Team Leadership Customer Service Complaint Resolution Staff Scheduling Training Coaching Problem Solving Communication Skills

Receptionist

Frontier Polyclinic

Jul 2023 - Apr 2025 (1 year 9 months)

Managed patient appointments, registration, scheduling, and queue management. Processed payments and coordinated with insurance companies for medical procedure approvals.

Appointment Scheduling Patient Registration Payment Processing Insurance Coordination Customer Service Communication Skills Confidentiality Empathy