AMASISIPHO MABANTI
@asisiphomabanti
Dedicated customer/technical support agent with strong problem-solving skills.
South AfricaWhat I'm looking for
My name is Asisipho Mabanti, and I am a dedicated customer service agent currently working at CCI. I have a strong background in technical support, where I assist customers by addressing their inquiries and resolving issues efficiently. My goal is to ensure customer satisfaction and retention through effective communication and problem-solving.
With a Bachelor of Social Sciences in Government and Business Ethics from UKZN, I have developed a solid foundation in understanding client needs and providing accurate information. My previous roles as a customer service agent and administrator have honed my skills in managing inquiries, educating clients, and providing comprehensive support. I thrive in high-pressure environments and am committed to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
CCI
Aug 2023 - Present (1 year 10 months)
As a Customer Service Agent and Technical Support Agent, I assist customers by addressing inquiries and resolving complaints through various communication channels. I diagnose technical problems and provide solutions to ensure customer satisfaction.
Customer Service Agent
V-Plus
Nov 2022 - Jan 2023 (2 months)
In my role as a Customer Service Agent, I interacted with clients professionally, educated them about products and services, and assisted with account management, ensuring a comprehensive understanding of available options.
Administrator
Boxer Superstores
Mar 2021 - Jan 2022 (10 months)
As an Administrator, I managed phone calls, organized files, recorded meeting notes, and provided comprehensive administrative support to staff, ensuring efficient operations within the office.
Education
Degrees, certifications, and relevant coursework
UKUniversity of KwaZulu-Natal
Bachelor of Social Sciences, Government and Business Ethics
2020 - 2023
Activities and societies: Elected as the Chairperson during senior year of high school, consistently ranked in the top 10 academic achievers.
Completed a Bachelor of Social Sciences in Government and Business Ethics, showcasing dedication and ability to excel in an academic environment.
Zwelinzima Senior Secondary School
National Senior Certificate
2016 - 2020
Activities and societies: Elected as the Chairperson during senior year, developed leadership skills.
Achieved the National Senior Certificate (Matric), demonstrating foundational education and academic performance.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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