Open to opportunities

Thando Nhlapo

@thandonhlapo

Message

Entry-level customer service professional skilled in remote support and communications.

South Africa

Message

What I'm looking for

I seek remote or hybrid customer-facing roles where I can grow my support and sales skills, work collaboratively, and contribute to high customer satisfaction.

I am an entry-level customer service professional with one year of remote customer service experience and six months in sales, focused on resolving customer issues quickly and ensuring satisfaction.

I bring strong communication, teamwork, and a proactive, fast-learning approach; I work effectively both independently and in high-volume interaction environments.

My technical familiarity includes HTML, CSS, JavaScript and tools such as GitHub and VS Code, which support my ability to handle technical queries and collaborate with remote teams.

I take pride in my attention to detail, creativity, and reliability—qualities reinforced by leadership experience as head girl and team sports participation during my education.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Unknown

Provided remote customer service handling high-volume interactions, resolving customer issues promptly and supporting client needs; contributed to sales with 6 months of experience increasing customer conversions.