Open to opportunities

Monique Hardy

@moniquehardy

Message

I support customers and teams across retail, remote service, and education.

United States

Message

What I'm looking for

I'm seeking opportunities that offer potential growth and long-term stability, where I can contribute customer service, organization, remote communication, and administrative support skills.

I've supported customers in high-volume retail, call center, and delivery environments, handling purchases, returns, account inquiries, order updates, and time-sensitive grocery deliveries. As an independent Instacart shopper and delivery driver, I manage multiple orders and schedules while communicating clearly about substitutions.

I've also worked with ESS Education and KinderCare Learning Centers, maintaining structured, supportive environments for students and young children. I'm pursuing long-term growth and stability while bringing customer service, organization, documentation, scheduling, and remote communication skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Digital Personal Shopper / Customer Service Associate

Current

Customer Service Associate

Jan 2025 - Present (1 year 7 months)

Assists customers with purchases, returns, exchanges, and general inquiries in a high-volume retail environment. Supports front-end operations, operates cash registers, and maintains organized workspaces.

Customer Service Retail Operations Cash Handling Data Entry Documentation Time Management Multitasking Microsoft Office Google Workspace

Current

Independent Shopper and Delivery Driver

Current

Instacart

Jan 2019 - Present (7 years 7 months)

Managed time-sensitive grocery shopping and delivery orders independently. Maintained communication with customers regarding substitutions and order updates, demonstrating reliability and strong customer service.

Time Management Customer Service Organization Scheduling

Substitute Teacher

ESS Education

Jan 2022 - Jan 2025 (3 years)

Managed classroom environments and adhered to lesson plans during teacher absences. Supported students in maintaining focus and structure, adapting to diverse school environments and grade levels.

Classroom Management

Childcare Assistant

KinderCare Learning Centers

Jan 2023 - Jan 2024 (1 year)

Assisted in supervising infants, toddlers, and preschool-aged children within a structured learning environment. Supported daily activities, routines, and safety procedures.

Childcare Supervision Safety Procedures Organization

Call Center Representative

Focus Services

Jan 2019 - Jan 2020 (1 year)

Assisted customers with account inquiries, service concerns, and general support requests. Maintained professionalism while handling a high volume of inbound calls and documented interactions accurately.

Customer Service Problem Solving Data Entry Documentation