Robin Powers
@robinpowers
Experienced Sr. Technical Business Analyst with strong leadership skills.
ZimbabweWhat I'm looking for
As a seasoned Sr. Technical Business Analyst, I have a proven track record of delivering innovative solutions and fostering strong client relationships. My experience spans over a decade in technical support and business analysis, where I have successfully acted as a liaison between clients and IT departments to resolve high-severity issues and enhance operational efficiency.
At Corpay, I currently manage the business helpdesk functions and provide strategic insights based on data analytics. My ability to create detailed reports and conduct root cause analyses has been instrumental in improving customer satisfaction and operational performance. I thrive in collaborative environments, working closely with cross-functional teams to ensure timely and effective resolution of client-facing issues.
My previous roles have equipped me with extensive knowledge of various technical tools, including Salesforce, Tableau, PowerBI, and SQL. I am passionate about leveraging my skills to drive organizational success and am eager to contribute to a forward-thinking company that values innovation and growth.
Experience
Work history, roles, and key accomplishments
Sr. Technical Business Analyst
Corpay
Mar 2023 - Present (2 years 4 months)
Acted as a liaison to deliver innovative and technical descriptions of all system/database issues, analysis, statuses, progress, and timeframes for corporate operations, clients, and IT. Served as the single point of client accountability while orchestrating deliverables and cultivating client relationships.
Sr. Technical Support Analyst
Corpay
Mar 2020 - Present (5 years 4 months)
Supported payment automations and external escalations from vendors by analyzing, troubleshooting, and evaluating technological errors and issues. Streamlined special projects, conducted meetings with department leaders, sent internal/external reports to collaborating departments, and executed new initiatives and rollouts.
Systems Administrator Team Lead
Best American Hospitality
Jan 2014 - Present (11 years 6 months)
Oversaw the workflow of all technicians by creating and distributing assignments while monitoring workload. Conducted interviews, developed training materials, created reports/workflow, and monitored employee performance and trends.
Technical Support Agent
Xerox
Oct 2010 - Present (14 years 9 months)
Answered and adhered to client inquiries via phone and email, resolving customer issues regarding troubleshooting and rebooting new and existing phone lines. Constructed solutions and provided troubleshooting instructions to coach clients on phone malfunctions.
Education
Degrees, certifications, and relevant coursework
MUMiddle Tennessee State University
Bachelor of Science, Science
Grade: 3.2 GPA
Completed a Bachelor of Science degree. Achieved a GPA of 3.2 during the course of study.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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