At Bargain Books Retail Store, I directed operations, managed budgets and cut costs 15%. I also mentored seven staff, boosting team scores in service audits.
At CUM Books Retail Store, I supported store operations as Assistant Store Manager and previously worked as a Supervisor. I streamlined stock, coached upselling and resolved customer escalations.
As a Junior Research Analyst with Optimum Research Consulting, I supported research delivery, checked sources and produced reports. My work included maintaining APA and MLA formatting standards.
At REV, I worked as a freelance Transcriptionist, delivering accurate transcripts and meeting deadlines. I also improved turnaround while sustaining quality.
