Helen Lundy

Managed and tracked leads using CRM, implemented follow-up procedures and personalized outreach that improved appointment-to-conversion rates. Analyzed appointment data to identify trends and refine scheduling processes.

Developed and managed in-store promotions and inventory procedures to increase sales and optimize stock levels, while overseeing budgets and daily operations to maintain profitability. Leveraged customer feedback to implement service improvements and boost repeat business.

Promoted from sales consultant to store manager; managed vendor relationships and negotiated pricing to achieve cost savings and improved product offerings. Oversaw store operations and drove sales performance through merchandising and staff coaching.

Contacted defaulting debtors via phone and email to secure payments and managed escalation to legal counsel for unresolved accounts. Maintained documentation of collection efforts and payment plans.

Sold furniture to retail customers, prepared quotations and handled orders and payments, while managing floor stock and contributing to store layout to drive sales.

Assisted customers with furniture purchases, handled sales administration and supported stock administration and store presentation to maintain customer experience.

Progressed from receptionist to assistant store manager, presenting quotations, taking payments and driving upsell strategies to increase average order value and repeat business. Acted as second-in-charge assisting the store manager with operations.

Took food and drink orders and served customers, providing attentive service to enhance guest satisfaction during shifts.

Maintained guest cabins and assisted clients on the train, delivering high standards of cleanliness and guest service consistent with hospitality regulations.

Completed Grade 12 and obtained a High School Diploma in 2008.