Kairos Moments
@kairosmoments
Store and operations management professional using data-driven insights to improve service delivery and team performance.
South AfricaWhat I'm looking for
I’m a management professional dedicated to operational excellence and superior consumer experiences. I’ve managed daily workflows, trained staff in consumer-agent protocols, and used data-driven insights to improve service delivery and team performance.
As a Store Manager and Assistant Manager, I tracked daily sales, managed budgets, analyzed profit margins, and ensured pricing accuracy and data integrity within a Point of Sale (POS) system. I also strengthened compliance, set sales targets and KPIs, handled escalated customer complaints, and improved operations through stock control, vendor relations, and inventory audits using cycle counts and merchandising.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Score Repair
Jan 2023 - Jan 2024 (1 year)
Reviewed payslips, bank statements, and monthly expenses to determine customers' affordability for repayments. Verified debt amounts by contacting creditors directly and built pro-forma budgets prioritizing essential living costs.
Assistant Manager
Home Decor Warehouse
Jan 2022 - Jan 2023 (1 year)
Oversaw stock control activities including ordering, receiving, and stocking hardware goods and seasonal items. Coordinated with suppliers on pricing and returns, maintained inventory through cycle counts and audits, and improved in-store merchandising setups to drive sales.
Store Manager
Kenworx Hardware
Jan 2019 - Jan 2022 (3 years)
Managed daily store operations including sales tracking, budget control, and profit-margin analysis by product category. Ensured POS data integrity, compliance with licenses and certifications, and set team targets with regular performance reviews.
Education
Degrees, certifications, and relevant coursework
Coursera
Business Analysis & Project Management Certificate, Project Management
2013 - 2013
Completed a Business Analysis & Project Management certificate via Coursera in 2013.
Hope Africa Collective
Computer certificate, Computer Studies
Completed a Computer Studies computer certificate through Hope Africa Collective.
Phakama High School
Secondary Education
Grade: Grade 8–12
Completed Grade 8–12 at Phakama High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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