Open to opportunities

kgakollo mathibe

@kgakollomathibe

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Store manager and sales professional who improves operations, grows revenue, and manages both retail and online stores.

South Africa

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What I'm looking for

I want a role where I can lead retail operations and grow sales while using my customer service, stock control, and online store experience. I’m looking for a supportive team that values integrity, attention to detail, and continuous improvement.

I’m a Store Manager with a strong sales and customer service background, built on hands-on retail leadership and day-to-day operational control. I manage physical and online stores while keeping service quality consistent and improving how the store runs.

At Miekeraai in Pretoria, I handled customer service, sales, housekeeping, stock receiving, and cash up. I also managed the store physically and supported performance through effective stock and workflow management.

Earlier in my career, I worked as a Financial Advisor, generating leads, assessing clients’ financial needs, advising across various financial plans, and meeting sales quotas. Before that, I served as an Administrative Assistant/Sales Person where I planned weekly production, recorded sales and manufactured stock, tracked hours worked and payments, and completed stock take—plus client interaction and online store support.

In 2020, I opened my small health and wellness business in the middle of covid-19, focusing on alternative healing. It was challenging, but it strengthened my resilience and problem-solving, and it confirmed that I enjoy building something fulfilling while delivering real value to people.

Experience

Work history, roles, and key accomplishments

Store Manager

Miekeraai

Sep 2024 - Jul 2025 (10 months)

Managed physical and online store operations, including customer service, sales, housekeeping, and stock receiving. Performed cash-up reconciliations and ensured day-to-day store management.

Customer Service Sales Store Operations Cash Handling Online Store Management Housekeeping

Sales Associate

Poetry Stores

Aug 2023 - Aug 2024 (1 year)

Provided customer service, supported sales, and handled housekeeping tasks in-store. Assisted with stockroom duties while supporting day-to-day retail operations.

Customer Service Sales Housekeeping Store Room Operations Time Management Attention To Detail Collaboration

Financial Advisor

Sanlam Sky

Jan 2021 - May 2021 (4 months)

Generated leads and assessed clients' financial needs, then advised on suitable financial plans. Met sales quotas while supporting clients with relevant guidance.

Lead Generation Assessing Client Needs Financial Planning Sales Targets Customer Service Problem Solving

Financial Advisor

Assupol

Jun 2020 - Jan 2021 (7 months)

Generated leads, assessed clients' financial needs, and advised on financial plans. Achieved sales targets while maintaining client-focused service.

Lead Generation Assessing Client Needs Financial Planning Sales Targets Resilience Patient Persistence

Relieving Supervisor

Urban Zulu Retail

Oct 2019 - Nov 2019 (1 month)

Oversaw the day-to-day running of the store and managed customer service needs. Supported on-site retail operations during the relieving period.

Store Operations Customer Service Sales Support Day To Day Support Attention To Detail Time Management Collaboration

Administrative Assistant & Sales

Rain Queen Creations

Mar 2017 - Oct 2019 (2 years 7 months)

Planned weekly production, recorded sales and manufactured stock, tracked hours worked, and handled payments and cash. Managed online store operations, performed stock takes, and supported customer service and sales.

Administrative Support Cash Handling Online Store Management Shopify Google Workspace

Education

Degrees, certifications, and relevant coursework

Daspoort Secondary School

Matric (National Senior Certificate), Matric

Completed Matric (National Senior Certificate) at Daspoort Secondary School in December 2012, studying English, Afrikaans, Geography, Life Sciences, Mathematics, and Physical Sciences.