guna sekhar
@gunasekhar
IT professional specializing in technical support and asset management.
IndiaWhat I'm looking for
I am an IT professional with over six years of hands-on experience in technical support, IT asset management, and system administration. I have a proven track record diagnosing and resolving complex hardware, software, and network issues, maintaining high First Call Resolution (FCR) and 100% SLA adherence across multiple quarters.
I excel at process improvement, knowledge management, and ServiceNow-based administration—having reduced handling time by 20% through optimized knowledge-base documentation and led training to implement KB systems. I deliver consistent customer satisfaction, handle high-level escalations, and manage end-to-end hardware lifecycle and CMDB quality during peak deployments.
Experience
Work history, roles, and key accomplishments
Provided technical support and resolved complex hardware, software, and network issues; managed hardware queries and end-to-end asset lifecycle activities, improving inventory accuracy and ServiceNow data quality.
Delivered cross-functional IT and asset management support, streamlined approval and hardware tracking processes to reduce order backlog and improve SLA adherence, and authored knowledge articles to speed resolution.
Education
Degrees, certifications, and relevant coursework
Gate Degree & PG College, Tirupati
Bachelor of Computer Applications, Computer Applications
2016 - 2019
Completed a Bachelor of Computer Applications program focusing on core computer science and application development concepts from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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