Jazz Khan
@jazzkhan
I provide reliable telecom production and end-user technical support with 6+ years’ experience.
IndiaWhat I'm looking for
I’m a Production Support and Technical Customer Support professional with 6+ years’ experience in telecom BSS/OSS systems, OMS, SQL, XML, and Unix/Linux. I focus on application troubleshooting, SLA adherence, production support, and fast customer issue resolution for telecom clients including AT&T and Rogers.
In my roles, I handle L1/L2 support, manage incidents and escalations using ServiceNow and Salesforce CRM, and perform root cause analysis in collaboration with L3 teams. I’ve supported VoIP, broadband, FTTH, and SIM provisioning, resolving application, network, and provisioning problems within SLA timelines.
I’m currently expanding my expertise in Cybersecurity and PostgreSQL/RDBMS to deepen my impact on securing systems and improving data reliability. I enjoy turning complex failures into clear fixes—using SQL/XML troubleshooting, Unix/Linux diagnostics, and structured incident workflows.
Experience
Work history, roles, and key accomplishments
Provided L1 technical and customer support for VoIP, broadband, FTTH, and SIM provisioning services, resolving application, network, and provisioning issues within SLA timelines. Managed incidents and escalations using ServiceNow and collaborated with L3 teams through root cause analysis.
Technical Support Executive
Byju's Edtech
Mar 2021 - Mar 2022 (1 year)
Delivered technical support for SaaS learning platforms across mobile and tablet devices, resolving login, installation, and performance-related issues. Performed hands-on troubleshooting using tools such as PuTTY, ping, and ipconfig.
Provided L2 production support and end-user support for telecom OMS applications for AT&T U-verse and Rogers, resolving failed or stuck orders. Conducted log analysis and Linux troubleshooting, performed SQL/XML-based issue resolution in Oracle Linux, and coordinated with L3 teams to maintain SLA compliance.
Education
Degrees, certifications, and relevant coursework
Kolhapur University (Shivaji University)
Bachelor of Computer Applications, Computer Applications
Earned a Bachelor of Computer Applications (BCA) from Kolhapur University. Completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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