At HCLTech, I monitor backend infrastructure, applications, and alerts across production servers, and handle P1, P2, and P3 incidents through ServiceNow. I triage alerts, coordinate with resolver teams, and maintain incident records while meeting SLA/OLA requirements.
I developed an automated health-check reporting pipeline using Python, SQL, and structured data processing. It standardized infrastructure data and reduced manual report preparation time by 70%.
I also built an incident trend dashboard with Power BI and Advanced Excel to track incident volumes, SLA adherence, and recurring patterns. My analysis identified three root-cause clusters that informed process improvements across the Command Centre team.
