At HDFC Bank, I led cross-functional teams in developing a new UI/UX for the B2B app, increasing DAU by 15%. I also introduced DIY merchant servicing, reducing helpdesk traffic by 40%.
I implemented NPS measurement and used data-driven insights to improve NPS by 20 points in 12 months. I also spearheaded repricing that increased profitability by 50 Cr. per month and developed predictive models to identify merchants with high activation potential.
Earlier, at SBI, I analyzed consumer grievance data to identify complaint trends and conducted RBI-guideline compliance testing for State Bank Buddy. At Honda R&D India Pvt. Ltd., I developed chassis designs and performed strength analysis for a two-wheeler prototype.
