yasmin r konain
@yasminrkonain
I support customers and real estate operations through accurate mortgage, title, and escrow processing.
IndiaWhat I'm looking for
I've supported US mortgage servicing at Cognizant and title operations at Firstsource, handling tax processing, escrow administration, title documentation, property research, and transaction coordination. I work with lenders, title companies, attorneys, customers, and internal teams to resolve requests accurately within SLA and compliance requirements.
At Nielsen Media, I maintain and validate operational records, investigate data discrepancies, and support reporting and process updates. I bring 8+ years of customer service, documentation, data-quality, and client communication experience to fast-paced operations environments.
Experience
Work history, roles, and key accomplishments
National Maintenance Analyst
Nielsen Media Pvt. Ltd.
Jan 2025 - Present (1 year 7 months)
Maintains and validates operational and client records with high accuracy, researches and resolves data discrepancies, and supports reporting and process improvements.
TV Classification Analyst
Nielsen Media Pvt. Ltd.
Jan 2022 - Jan 2025 (3 years)
Performed detailed classification, validation, and quality review activities while maintaining data accuracy and compliance. Investigated and resolved content/data discrepancies using analytical thinking and documentation practices.
Analyst - Title Operations / Mortgage Support
Firstsource
Jan 2020 - Jan 2022 (2 years)
Served as a key support contact for mortgage and title-related requests, coordinating with lenders, title companies, attorneys, customers, and internal teams. Managed email communication, documentation requests, and reviewed deeds, mortgages, liens, and other ownership documents for accuracy.
Managed mortgage tax processing and escrow administration for US mortgage servicing operations. Handled customer and tax authority queries, maintained accurate documentation, and supported service delivery by meeting production and quality targets.
Education
Degrees, certifications, and relevant coursework
Karnataka Degree College
Bachelor of Business Management, Business Management
Completed Bachelor of Business Management degree in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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