Prithvi raj User
@prithvirajuser1
I resolve customer, verification, and loan-servicing cases across high-volume back-office operations.
IndiaWhat I'm looking for
I'm currently managing end-to-end back-office support for loan servicing at Onity, covering billing, payments, escrow, refinance documentation, borrower complaints, and accurate account records.
Previously at HireRight and Startek, I processed background-verification requests through email, coordinated documentation, maintained audit records, and escalated cases to support timely completion.
At ECPL, I resolved subscription, add-on, password-reset, cancellation, and refund queries through email and chat. I bring more than five years of non-voice support experience using CRM, ticketing, documentation, and operational systems.
Experience
Work history, roles, and key accomplishments
Senior Specialist – Customer Care Support (Operations)
Onity
Aug 2025 - Present (1 year 1 month)
Managed end-to-end back-office support for loan servicing, including billing, payments, and escrow/refinance documentation. Reviewed and updated loan account information, tracked and resolved borrower complaints via written correspondence and internal case tools.
Processed background-verification sub-requests via email correspondence with employers and institutions, per client and product guidelines. Coordinated documentation collection and verification tracking across multiple client accounts and product lines.
Completed verification sub-requests via email correspondence with reference sources, per client guidelines. Coordinated document collection from applicants and logged results in back-office systems.
Client Relationship Officer
ECPL
Dec 2019 - Mar 2021 (1 year 3 months)
Resolved client queries through email and chat ticketing tools, including password resets and subscription/add-on issues. Processed subscription and add-on cancellations, and coordinated refund requests end-to-end.
Education
Degrees, certifications, and relevant coursework
Prithvi raj hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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