Open to opportunities

Storm Davis

@stormdavis

Message

I lead fast-paced operations teams and deliver clear, reliable customer support.

United States

Message

What I'm looking for

I'm seeking a customer service or customer support role where I can use clear communication, organization, leadership, computer skills, and practical problem solving to create a positive customer experience.

I've spent nearly a decade at BF Goodrich leading production teams in a high-volume environment, coordinating workflow and keeping daily operations moving efficiently.

I train and mentor employees on procedures, safety requirements, expectations, and day-to-day problem resolution. I communicate clearly across shifts, document updates, and help teams address issues before they create delays.

I'm known for staying calm in challenging situations, using practical judgment to resolve concerns professionally and respectfully.

I'm pursuing a Bachelor of Science in Cyber and Data Security Technology while bringing strong communication, organization, leadership, and computer skills to customer service or customer support work.

Experience

Work history, roles, and key accomplishments

Shift Lead

BF Goodrich

May 2015 - Dec 2024 (9 years 7 months)

Led and supported production teams in a high-volume, fast-paced environment while maintaining clear communication across shifts. Trained and mentored employees on procedures, expectations, safety requirements, and day-to-day problem resolution.

Team Leadership Training Mentor Problem Solving Documentation Coordination Safety Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of Arizona Global Campus

Bachelor of Science, Cyber and Data Security Technology

Activities and societies: Dean's List, Honor Roll

Pursuing a Bachelor of Science in Cyber and Data Security Technology with an expected graduation in February 2029. Recognized on the Dean's List and Honor Roll.