Open to opportunities

Shaina Chhouk

@shainachhouk

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Reliable professional with expertise in remote customer support and leadership.

United States

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What I'm looking for

I am looking for a flexible remote role that values communication and teamwork.

I am a detail-oriented professional with extensive experience in remote customer support and team leadership. My journey has equipped me with strong communication, organizational, and problem-solving skills, which I am eager to contribute to a dynamic team. I have a proven track record of managing remote teams effectively, ensuring tasks are completed on schedule while fostering a positive work environment.

In my role as an Overnight Community Team Lead at Postcard Cabins, I led a remote team, identifying opportunities for improvement and providing necessary support and guidance. My responsibilities included preparing updates for management, conducting one-on-one meetings to enhance team communication, and troubleshooting issues as they arose. I have consistently maintained high customer satisfaction scores and resolved complex issues efficiently, demonstrating my commitment to exceptional service.

Throughout my career, I have developed a strong ability to multitask and adapt to changing environments. I thrive in roles that challenge my critical thinking and problem-solving abilities. I am now seeking a flexible remote position that allows me to leverage my skills while contributing to a team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Overnight Community Team Lead

Postcard Cabins

Dec 2023 - May 2025 (1 year 5 months)

Led and managed a remote team, ensuring all tasks were completed on schedule and identifying opportunities for improvement. Prepared and presented updates and reports to higher management, while also conducting 1-on-1s to provide support and address training needs.

Team Leadership Remote Team Management Zendesk Scheduling Troubleshooting Communication Reporting Training Mentoring

Overnight Community Coordinator

Getaway House

Oct 2022 - May 2025 (2 years 7 months)

Responded to chat, emails, and calls promptly and professionally, managing guest bookings, rescheduling, and adjustments. Utilized Zendesk, Ledger, and Slack for communication and system navigation, while maintaining positive SLAs, CSATs, and FRT scores.

Customer Service Zendesk Slack Communication Data Entry Time Management Problem Solving

Manufacturing Team Member

Integer Manufacturing

Aug 2016 - May 2021 (4 years 9 months)

Read and interpreted work orders to meet production requirements, bottling, packaging, and shipping orders daily. Managed backlog for incoming and outgoing orders, generating appropriate documentation for each.

Production Packaging Shipping Inventory Management Oracle Documentation Team Collaboration Efficiency Improvement Problem Solving Quality Control

Front Desk/Customer Service Representative

EYS Drywall

Apr 2012 - Aug 2016 (4 years 4 months)

Answered phone calls and scheduled appointments for customers, assisting with organizing and preparing meeting notes. Supervised meal and break times on-site, performing light janitorial duties as needed.

Customer Service Scheduling Administrative Support Communication Office Management Problem Solving Time Management Data Entry

Production Worker

Plastics One

Oct 2013 - Feb 2016 (2 years 4 months)

Maintained a positive production environment within the designated work cell, performing line clearance duties before and after shifts. Assisted in switching out machine molds and troubleshooting mold errors, completing daily assignments promptly to maintain productivity.

Production Machine Operation Troubleshooting Quality Control Line Clearance Teamwork Productivity Problem Solving Manufacturing Attention To Detail

Education

Degrees, certifications, and relevant coursework

Germanna Community College

General Education Diploma, General Education

2009 - 2010

Completed a General Education Diploma program, focusing on foundational academic subjects. Developed essential skills in various disciplines to prepare for further education or career opportunities.