Looking for a job

Ashogbon Oluwabunmi

@ashogbonoluwabunmi

Message

Empathetic customer service professional driving satisfaction and team performance.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM skills, lead teams, solve complex issues, and grow in a collaborative, remote-friendly environment.

I am a detail-oriented customer service professional with extensive experience in high-volume support environments and a strong record of improving customer satisfaction and team performance.

At Opay Digital Service I led a team, mentored staff, managed workflows, and acted as liaison with management while resolving escalations and maintaining quality standards.

As a Recruitment Assistant I manage large application volumes, tailor candidate profiles, and use platforms like LinkedIn and job boards to source qualified candidates while preserving confidentiality.

I combine CRM proficiency, strong communication, and a problem-solving mindset with formal training in virtual assistance and a BSc in Environmental Science, bringing adaptability, attention to detail, and a people-first approach to every role.

Experience

Work history, roles, and key accomplishments

Current

Recruitment Assistant

Current

Albacore Global Limited

Oct 2024 - Present (1 year 3 months)

Support recruitment by sourcing and submitting qualified candidates, managing high-volume applications (60+ daily) and tailoring profiles to improve interview success while maintaining confidentiality.

Candidate Sourcing LinkedIn Time Management Confidentiality

Customer Service Team Lead

Opay Digital Service

Feb 2021 - Sep 2024 (3 years 7 months)

Led customer service team handling calls, emails, and chats; resolved issues promptly using CRM, mentored staff, distributed tasks, and acted as liaison to management to maintain service quality.

Customer Support Team Leadership CRM Mentoring Workflow Management Conflict Resolution

Customer Service Representative

Desgra Systems and Communications

Mar 2019 - Jan 2021 (1 year 10 months)

Handled inbound customer calls and CRM logging, provided product recommendations that converted sales, onboarded new hires, and consistently met individual and team sales targets.

Inbound CRM Onboarding Customer Retention Product Recommendations Reporting

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant / Administrative Support

2024 - 2024

Activities and societies: Training covered remote work tools and client communication; program delivered remotely from 09/2024 to 11/2024.

Completed an 8-week Virtual Assistant Training program focused on administrative support, calendar and email management, task prioritization, and client communication for remote work.

National Open University of Nigeria

Bachelor of Science, Environmental Science and Resource Management

2020 - 2024

Grade: Second Class Upper Division (2:1)

Activities and societies: Relevant coursework: Environmental Impact Assessment, Natural Resource Management, Climate Change and Adaptation, Sustainable Development, Environmental Policy and Law, GIS; conducted virtual surveys and secondary data analysis for final-year research.

Completed a Bachelor of Science in Environmental Science and Resource Management with a Second Class Upper Division, including a final-year project assessing waste management practices in Lagos Mainland.