Open to opportunities

Ashlyn Whitty

@ashlynwhitty

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Results-driven sales specialist delivering B2B/B2C growth through telesales, lead qualification, and customer service.

United Kingdom

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What I'm looking for

I’m looking for a fast-paced sales role where I can drive B2B/B2C growth through telesales, lead qualification, and strong customer service—while owning targets/KPIs, improving pipelines, and delivering clear communication and negotiation.

I’m a results-driven sales professional with over five years of experience across B2B and B2C sales, telesales, appointment setting, and customer service. I build strong client relationships by qualifying leads, identifying customer needs, and staying focused on consistent sales and performance outcomes.

In my most recent role as a Self-Employed Appointment Setter in the investment sector, I qualify prospective clients and schedule consultations for brokers. I make over 150 outbound calls daily, manage lead pipelines, and ensure smooth client handovers while maintaining a high standard of telephone communication.

Previously, I worked remotely as a Cruise Sales Specialist with Iglu, selling bespoke cruise and travel packages and consistently achieving sales targets and KPIs. I negotiated offers and liaised with cruise providers to secure customer requirements, turning customer goals into clear, sellable travel solutions.

I also bring a strong telesales foundation from my role at Tchibo Coffee, where I managed inbound and outbound B2B sales activity, upsold products, processed orders, and supported account management while meeting sales, accuracy, and call volume targets. Earlier, I handled billing and credit control administration at The Royal Marsden Private Patients, supported reporting and administrative processes, and delivered professional communication with patients and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Investment Sector

Jan 2026 - Present (6 months)

Qualified prospective clients and scheduled consultations for brokers. Managed lead pipelines and handled high-volume outbound calling to build client relationships and ensure smooth handovers.

Appointment Setting Lead Qualification Outbound Calling Lead Pipeline Customer Relationship Management

Cruise Sales Specialist

Iglu

Sep 2023 - Jan 2026 (2 years 4 months)

Sold bespoke cruise and travel packages to customers while consistently achieving sales targets and KPIs. Negotiated offers and liaised with cruise providers to meet customer requirements.

Sales Negotiation Travel Sales Customer Liaison

Telesales Executive

Tchibo Coffee

Jul 2021 - Aug 2023 (2 years 1 month)

Managed inbound and outbound B2B telesales activity, including upselling and order processing. Supported account management and met sales, accuracy, and call volume targets.

B2B Sales Telesales Inbound Outbound Calls Upselling Cross Selling Order Processing Account Management Customer Service

Billing & Credit Control Administrator

The Royal Marsden Private Patients

Dec 2018 - Dec 2020 (2 years)

Maintained patient billing records and payment allocations, producing reports and supporting administrative processes. Liaised with patients, consultants, and internal departments to support smooth operations.

Billing Credit Control Patient Billing Reporting Administrative Support Customer Service

Supermarket Assistant

Waitrose

Nov 2016 - Aug 2018 (1 year 9 months)

Provided customer service in a busy retail environment by processing transactions and resolving customer queries. Supported store operations and maintained compliance procedures.

Customer Service Problem Solving Complaint Resolution Retail Operations Communication Skills

Education

Degrees, certifications, and relevant coursework

GCSEs

GCSEs, General Education

Grade: 2 A*, 3 A, 4 B, 2 C (Religious Studies A*, History A*, English Language A, English Literature A, Physical Education A, Biology/Chemistry/Physics B, Mathematics B, French C, Drama C)

Achieved 11 GCSEs with strong grades across a range of subjects. Includes A* in Religious Studies and History, and A grades across English Language, English Literature, and Physical Education.

Active IQ

Active IQ Level 3 Diploma, Gym Instructing & Personal Training

Completed an Active IQ Level 3 qualification focused on gym instructing and personal training. Prepared for roles delivering fitness instruction and personal training support.

Wimbledon First Aid Training

Paediatric First Aid Qualification, Paediatric First Aid

Completed a paediatric first aid qualification through Wimbledon First Aid Training. Trained in first aid procedures relevant to children and infants.