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@ashlihamilton
Experienced and versatile professional with a multitude of skills
As a highly skilled and adaptable professional with 8 years of diverse job experience, I have honed my technical skills in customer service technical support, healthcare, and education. With a strong background in managing and supervising, I have led childcare programs, educated adults, teenagers, and children, and worked in various healthcare roles, including medical billing, pharmacy technician, and medication ordering.
Throughout my career, I have demonstrated expertise in technical support, providing solutions to customers and end-users across various time zones. I have also contributed to data management projects, ensuring compliance with HIPAA PHI regulations and utilizing tools like Airtable. My experience in customer service has equipped me with the ability to translate complex technical issues into easily understandable language for non-technical users.
In addition to my technical skills, I possess excellent communication, adaptability, and time management skills, which have enabled me to work effectively in fast-paced environments and provide timely solutions to issues. I am confident that my range of valuable skills will enable me to make a significant contribution to any organization.
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Work history, roles, and key accomplishments
Partnership to End Addiction
Jun 2023 - Present (2 years 5 months)
In this role, I assisted customers with technical issues, documented support interactions, and provided solutions across various systems. I ensured compliance with HIPAA regulations and contributed to data management projects.
Partnership To End Addiction
Jun 2023 - Present (2 years 5 months)
Assisted customers with technical issues, documented support interactions, and resolved diverse technical problems across multiple systems. Collaborated with supervisors to escalate inquiries and translated complex issues for non-technical users.
District Of Columbia Public Schools
Dec 2022 - Present (2 years 11 months)
Supported classroom activities, graded assignments, and helped maintain a positive learning environment. Collaborated with teachers for lesson preparation and provided individualized support to students.
KinderCare Champions LLC
Sep 2023 - Aug 2024 (11 months)
Responsible for program success, I managed staff, communicated with parents, and oversaw behavior management. I also handled billing, scheduling, and conflict resolution while supporting professional development.
Education Development Center
Dec 2022 - Aug 2023 (8 months)
Provided educational support and tech troubleshooting for students. I guided them through language programs and ensured they could effectively use digital tools for learning.
Spanish Education Development Center
Dec 2022 - Jul 2023 (7 months)
Conducted individualized tutoring sessions, managed internet-based language programs, and facilitated small group instruction to enhance student learning. Promoted critical thinking and assessed student progress.
Chesapeake Math & IT Academy
Sep 2021 - Jun 2022 (9 months)
Created lesson plans, assessed student progress, and organized classroom activities. Fostered positive relationships with parents and implemented classroom management improvements.
CVS Pharmacy
Jan 2020 - Jan 2022 (2 years)
Managed prescription filling, patient care calls, and customer service. Assisted pharmacists and maintained proper drug storage procedures while handling multiple insurance types.
University Of Maryland Washington Medical Center
Mar 2021 - Jul 2021 (4 months)
Compounded vaccines and assisted in pharmacy operations. Ensured compliance with safety procedures and managed patient inquiries regarding prescriptions.
Northwood Elementary School
Jul 2020 - Dec 2020 (5 months)
Supported students and teachers with tech issues in the classroom. I assisted with logging into platforms and troubleshooting devices, ensuring uninterrupted learning experiences.
Baltimore County
Jan 2019 - Dec 2020 (1 year 11 months)
Managed classroom activities in the absence of regular teachers, maintained cleanliness, and engaged students with creative instructional strategies.
Baltimore County Schools
Jan 2019 - Dec 2020 (1 year 11 months)
Acted as a helpdesk for students and staff, troubleshooting online lesson plans and tech issues. I ensured smooth operation of classroom technology and provided immediate solutions.
Mount Cross Lutheran Camp
Jul 2019 - Sep 2019 (2 months)
Planned and led activities for campers, maintained records, and ensured safety. Developed programs to promote teamwork and physical fitness.
Degrees, certifications, and relevant coursework
Bootcamp Certificate, UX/UI Design
2021 - 2022
Participated in a UX/UI Bootcamp where I learned about user experience design and user interface development, enhancing my skills in creating effective digital learning environments.
Bachelor's degree, Education
2016 - 2020
Completed a Bachelor's degree in Education, focusing on various teaching methodologies and educational practices to enhance student learning and engagement.
Certifications, Information Technology
Completed self-paced training to obtain certifications in CompTIA IT Fundamentals, Security+, and Network+.
Bachelor of Science in Education, Elementary Education
2017 - 2020
As an Elementary Education Teacher, I provided tech support to both students and parents, assisting with the use of educational software, troubleshooting login issues, and guiding families through virtual learning platforms. I acted as a helpdesk resource for troubleshooting challenges.
Training, User Experience Design
Completed training in UX/UI design principles, including wireframing, prototyping, and responsive design.
Software and tools used professionally
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