Ashli Hamilton

In this role, I assisted customers with technical issues, documented support interactions, and provided solutions across various systems. I ensured compliance with HIPAA regulations and contributed to data management projects.

Assisted customers with technical issues, documented support interactions, and resolved diverse technical problems across multiple systems. Collaborated with supervisors to escalate inquiries and translated complex issues for non-technical users.

Supported classroom activities, graded assignments, and helped maintain a positive learning environment. Collaborated with teachers for lesson preparation and provided individualized support to students.

Responsible for program success, I managed staff, communicated with parents, and oversaw behavior management. I also handled billing, scheduling, and conflict resolution while supporting professional development.

Provided educational support and tech troubleshooting for students. I guided them through language programs and ensured they could effectively use digital tools for learning.

Conducted individualized tutoring sessions, managed internet-based language programs, and facilitated small group instruction to enhance student learning. Promoted critical thinking and assessed student progress.

Created lesson plans, assessed student progress, and organized classroom activities. Fostered positive relationships with parents and implemented classroom management improvements.

Managed prescription filling, patient care calls, and customer service. Assisted pharmacists and maintained proper drug storage procedures while handling multiple insurance types.

Compounded vaccines and assisted in pharmacy operations. Ensured compliance with safety procedures and managed patient inquiries regarding prescriptions.

Supported students and teachers with tech issues in the classroom. I assisted with logging into platforms and troubleshooting devices, ensuring uninterrupted learning experiences.

Managed classroom activities in the absence of regular teachers, maintained cleanliness, and engaged students with creative instructional strategies.

Acted as a helpdesk for students and staff, troubleshooting online lesson plans and tech issues. I ensured smooth operation of classroom technology and provided immediate solutions.

Planned and led activities for campers, maintained records, and ensured safety. Developed programs to promote teamwork and physical fitness.

Participated in a UX/UI Bootcamp where I learned about user experience design and user interface development, enhancing my skills in creating effective digital learning environments.

Completed a Bachelor's degree in Education, focusing on various teaching methodologies and educational practices to enhance student learning and engagement.

Completed self-paced training to obtain certifications in CompTIA IT Fundamentals, Security+, and Network+.

As an Elementary Education Teacher, I provided tech support to both students and parents, assisting with the use of educational software, troubleshooting login issues, and guiding families through virtual learning platforms. I acted as a helpdesk resource for troubleshooting challenges.

Completed training in UX/UI design principles, including wireframing, prototyping, and responsive design.