Open to opportunities

Ashli Hamilton

@ashlihamilton

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Experienced and versatile professional with a multitude of skills

United States

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What I'm looking for

I am looking for a role that leverages my technical skills, leadership experience, and passion for customer service to drive organizational goals and encourage teamwork.

As a highly skilled and adaptable professional with 8 years of diverse job experience, I have honed my technical skills in customer service technical support, healthcare, and education. With a strong background in managing and supervising, I have led childcare programs, educated adults, teenagers, and children, and worked in various healthcare roles, including medical billing, pharmacy technician, and medication ordering.

Throughout my career, I have demonstrated expertise in technical support, providing solutions to customers and end-users across various time zones. I have also contributed to data management projects, ensuring compliance with HIPAA PHI regulations and utilizing tools like Airtable. My experience in customer service has equipped me with the ability to translate complex technical issues into easily understandable language for non-technical users.

In addition to my technical skills, I possess excellent communication, adaptability, and time management skills, which have enabled me to work effectively in fast-paced environments and provide timely solutions to issues. I am confident that my range of valuable skills will enable me to make a significant contribution to any organization.

Experience

Work history, roles, and key accomplishments

Current

Teacher's Assistant

Current

District Of Columbia Public Schools

Dec 2022 - Present (2 years 5 months)

Supported classroom activities, graded assignments, and helped maintain a positive learning environment. Collaborated with teachers for lesson preparation and provided individualized support to students.

Classroom Management Communication Teamwork Feedback

Current

Technical Support Representative

Current

Partnership To End Addiction

Jun 2023 - Present (1 year 11 months)

Assisted customers with technical issues, documented support interactions, and resolved diverse technical problems across multiple systems. Collaborated with supervisors to escalate inquiries and translated complex issues for non-technical users.

Technical Support Customer Service Problem Solving Documentation Ticketing Systems Communication Troubleshooting Team Collaboration

Current

Customer Service/Technical Support

Current

Partnership to End Addiction

Jun 2023 - Present (1 year 11 months)

In this role, I assisted customers with technical issues, documented support interactions, and provided solutions across various systems. I ensured compliance with HIPAA regulations and contributed to data management projects.

Customer Service Technical Support HIPAA Ticketing Systems Data Management Communication Problem Solving Quality Assurance Team Collaboration

Afterschool Site Director

KinderCare Champions LLC

Sep 2023 - Aug 2024 (11 months)

Responsible for program success, I managed staff, communicated with parents, and oversaw behavior management. I also handled billing, scheduling, and conflict resolution while supporting professional development.

Program Management Conflict Resolution Billing Management Communication Scheduling Customer Service Technical Support

ESL Teacher/Computer Basics Instructor

Education Development Center

Dec 2022 - Aug 2023 (8 months)

Provided educational support and tech troubleshooting for students. I guided them through language programs and ensured they could effectively use digital tools for learning.

Teaching Technical Support Communication Problem Solving Troubleshooting Instructional Design Digital

Teacher Assistant

Northwood Elementary School

Jul 2020 - Dec 2020 (5 months)

Supported students and teachers with tech issues in the classroom. I assisted with logging into platforms and troubleshooting devices, ensuring uninterrupted learning experiences.

Technical Support Classroom Management Communication Problem Solving Team Collaboration

ESL Teacher/Computer Basics Instructor

Spanish Education Development Center

Dec 2022 - Jul 2023 (7 months)

Conducted individualized tutoring sessions, managed internet-based language programs, and facilitated small group instruction to enhance student learning. Promoted critical thinking and assessed student progress.

Curriculum Development Assessments Communication Critical Thinking Classroom Management

Elementary Education Teacher

Chesapeake Math & IT Academy

Sep 2021 - Jun 2022 (9 months)

Created lesson plans, assessed student progress, and organized classroom activities. Fostered positive relationships with parents and implemented classroom management improvements.

Lesson planning Assessments Classroom Management Team Collaboration Engagement Curriculum Development

Pharmacy Technician

University Of Maryland Washington Medical Center

Mar 2021 - Jul 2021 (4 months)

Compounded vaccines and assisted in pharmacy operations. Ensured compliance with safety procedures and managed patient inquiries regarding prescriptions.

Pharmacy Operations Compliance Prescription Customer Service Quality Assurance Team Collaboration Inventory Management

Pharmacy Technician

CVS Pharmacy

Jan 2020 - Jan 2022 (2 years)

Managed prescription filling, patient care calls, and customer service. Assisted pharmacists and maintained proper drug storage procedures while handling multiple insurance types.

Pharmacy Operations Customer Service Prescription Medical Terminology Patient Care Quality Assurance Communication Inventory Management

Substitute Teacher

Baltimore County

Jan 2019 - Dec 2020 (1 year 11 months)

Managed classroom activities in the absence of regular teachers, maintained cleanliness, and engaged students with creative instructional strategies.

Classroom Management Instructing Engagement Communication Creative

Substitute Teacher

Baltimore County Schools

Jan 2019 - Dec 2020 (1 year 11 months)

Acted as a helpdesk for students and staff, troubleshooting online lesson plans and tech issues. I ensured smooth operation of classroom technology and provided immediate solutions.

Technical Support Classroom Management Communication Problem Solving Technology Team Collaboration Time Management

Lead Day Camp Counselor

Mount Cross Lutheran Camp

Jul 2019 - Sep 2019 (2 months)

Planned and led activities for campers, maintained records, and ensured safety. Developed programs to promote teamwork and physical fitness.

Program Development Team Leadership Planning Communication Relationship Building Documentation

Education

Degrees, certifications, and relevant coursework

Chesapeake Math & IT Academy

Bootcamp Certificate, UX/UI Design

2021 - 2022

Participated in a UX/UI Bootcamp where I learned about user experience design and user interface development, enhancing my skills in creating effective digital learning environments.

Morgan State University

Bachelor's degree, Education

2016 - 2020

Completed a Bachelor's degree in Education, focusing on various teaching methodologies and educational practices to enhance student learning and engagement.

Prince George's Community College

Certifications, Information Technology

Completed self-paced training to obtain certifications in CompTIA IT Fundamentals, Security+, and Network+.

Morgan State University

Bachelor of Science in Education, Elementary Education

2017 - 2020

As an Elementary Education Teacher, I provided tech support to both students and parents, assisting with the use of educational software, troubleshooting login issues, and guiding families through virtual learning platforms. I acted as a helpdesk resource for troubleshooting challenges.