Open to opportunities

Timmy Nguyen

@timmynguyen

Message

I support healthcare users by troubleshooting digital workflows and resolving high-volume service issues.

United States

Message

What I'm looking for

I'm seeking a healthcare user-support role where I can troubleshoot digital workflows, manage service issues accurately, support users through system changes, and continue building formal endpoint, operating-system, networking, and IT-support skills.

I've supported patients and internal users at Ways2Well across high-volume digital healthcare workflows, documenting issues, troubleshooting within scope, and coordinating escalation for complex cases.

I bring hospital- and pharmacy-adjacent healthcare experience from Prime Care Pharmacy and Publix Pharmacy, where I processed 200–250 prescriptions daily while navigating EHR, inventory, insurance, and patient-service workflows.

As a STEM Tutor at Intellatutor, I analyzed performance data for 20 students, created individualized plans, and improved outcomes by an average of 10–15% through clear technical and scientific instruction.

My biomedical sciences background, pharmaceutical research experience, and ongoing CompTIA A+ study strengthen my ability to support users through system changes, endpoint fundamentals, networking fundamentals, and accurate HIPAA-aware documentation.

Experience

Work history, roles, and key accomplishments

Digital Patient Support Specialist

Ways2Well

Aug 2025 - Aug 2026 (1 year)

Supported patients and internal users across high-volume digital healthcare workflows, documenting issues accurately and coordinating timely resolution or escalation. Managed a large case/message queue while balancing response time, accuracy, communication quality, and follow-through.

Service Desk Documentation Customer Service HIPAA Microsoft Office